Spectrum service area zip code

Spectrum service area zip code DEFAULT

Spectrum Coverage Map & Availability

DecisionData Team

April 13, 2021

Spectrum Coverage Map

Spectrum is available for 32.2% households across the country. In states, Spectrum is one of the largest internet companies compared to competitors. View the map below to see if Spectrum is available in your area.


Spectrum Coverage Types

Spectrum offers the following types of internet services:

With a cable internet connection, Spectrum utilizes the same cables as your TV service to reach your home. Cable internet is widely available across the country and offers improved speeds.

You may also be able to bundle your internet with TV offerings. To find out Spectrum’s bundle options, view plans or call today.

Fiber optic cables are the most advanced of modern internet options. Spectrum leverages optic lines that are created from many small fibers of glass. While fiber internet is not offered as widely, it is the fastest of all the connections because data in fiber optic cables travels at the speed of light.

Spectrum Internet Speeds

Spectrum offers download speeds ranging from 100 mbps to 300 mbps. To make better sense of these speeds, you generally need a minimum download speed of 1 mbps for activities like web browsing and social media. For high-quality Ultra HD 4K video streaming, the baseline is higher at download speeds of 25 mbps. Additionally, Spectrum offers upload speeds ranging from 100 mbps to 300 mbps.

Spectrum Availability By State

Spectrum is available in 41 states and counting, with the widest network availability in Hawaii covering 96.50. Below are the states with the greatest coverage from Spectrum.

Top States Spectrum Covers

Spectrum Availability By City

Spectrum covers 7108 cities across the country. Below are the cities with the highest availability - if you live in one of the cities below, Spectrum is a great service option for your home.

Top Cities Spectrum Covers

  • New York, NY
  • Los Angeles, CA
  • Houston, TX
  • San Antonio, TX
  • Dallas, TX
  • San Diego, CA
  • Indianapolis, IN
  • Columbus, OH
  • Austin, TX
  • Detroit, MI

Spectrum Availability By Zip

Spectrum covers 11375 zips across the country. Below are the zips with the highest availability - if you live in one of the zips below, Spectrum is a great service option for your home.

Frequently Asked Questions about Spectrum Coverage

The coverage map for Spectrum calculates availability based on serviceability information reported by Spectrum and the populations in the available areas. We calculate availability percentages of Spectrum internet at every geographic level so we give you the most accurate information possible.

Enter your zip code to ensure that Spectrum is not available at your address. We will provide you with all of the top providers available in your area, including Spectrum if it’s offered. If not, you will be able to compare other providers and find the best one for your home.

Pricing varies depending on the Spectrum package you choose. Call or explore plans for a more in-depth overview of Spectrum ’s package offers.

Sours: https://decisiondata.org/coverage/spectrum-availability/

How do I get Spectrum in My Area?

Charter Spectrum™ is one of the largest telecom service providers in the United States with a huge footprint and following. One of the reasons why it is so popular among the subscribers is that it actually delivers on its promised speeds, channels, and calling minutes.

Are you a Spectrum subscriber? No? Then, let us show you how easy and effortless it is to become one. Simply follow the easy steps mentioned below and get Spectrum for your home or business today!

1. Find Charter Spectrum™ in Your Area

The brand ‘Spectrum’ came into being as a result of an epic merger between three large entities, i.e. Charter Communications®, Time Warner Cable, and Bright House Networks back in 2016. The service areas of all three companies united to give Spectrum a huge coverage.

You might be wondering, “is Spectrum in my area?” Use the following technique to find the answer to this question:

Search by Zip – Spectrum offers its services to more than 9,000 zip codes in the U.S. Enter your zip code in LocalCableDeals’ advanced search engine to confirm the provider’s availability in your area.

Search for Spectrum in Your zip here:

Search by City – You can find Spectrum’s services in more than 7000 cities across the U.S. Choose the one in which you live to see if the provider covers your city. Here are the top cities served by Spectrum:

Search by State – Spectrum’s coverage spans across 44 states in America, from the east to the west coast. You can also search by state to confirm the cable provider’s availability. Here are the top states served by Spectrum:

2. Compare the Top Spectrum Plans

Once you find Spectrum in your area and roll out all the available deals, then the next step is to compare them one by one and select the most suitable plans for your home or office. Spectrum’s cable services include high-speed internet with speeds up to 1 Gig, TV connection with hundreds of HD channels, and Spectrum voice with unlimited nationwide calling 28 advanced features.

Search by Zip – Spectrum offers its services to more than 9,000 zip codes in the U.S. Enter your zip code in LocalCableDeals’ advanced search engine to confirm the provider’s availability in your area.

There are no contracts, no data caps, and no added fees, so the ball is really in your favor. Check out all the plans from Spectrum below, and take your pick.

Single Play Offers

PlanDownload SpeedChannel CountPhone LinePromo Price
InternetStarting at 100 Mbps$49.99/mo for 12 mos
TV SelectStarting at 100 Mbps125 $44.99/mo for 12 mos
TV Silver175 $69.99/mo for 12 mos
TV Gold200 $89.99/mo for 12 mos
VoiceUnlimited nationwide calling$9.99/mo for 12 mos when bundled

Available internet speeds may vary by address. Channel availability and surcharges based on the level of service.

Double Play Bundles

PlanDownload SpeedChannel CountPhone LinePromo Price
Internet TV SelectStarting at 100 Mbps125 $89.98/mo for 12 mos
Internet TV SilverStarting at 100 Mbps200 $134.98/mo for 12 mos
Internet VoiceStarting at 100 MbpsUnlimited nationwide calling$59.98/mo for 12 mos
TV Select Voice125 Unlimited nationwide calling$54.98/mo for 12 mos
TV Silver Voice175 Unlimited nationwide calling$79.98/mo for 12 mos
TV Gold Voice200 Unlimited nationwide calling$99.98/mo for 12 mos

Available internet speeds may vary by address. Channel availability and surcharges based on the level of service.

Triple Play Packages

PlanDownload SpeedChannel CountPhone LinePromo Price
Internet TV Select Voice
Starting at 100 Mbps125 Unlimited nationwide calling$99.97/mo for 12 mos when bundled
Internet TV Silver VoiceStarting at 100 Mbps175 Unlimited nationwide calling$124.97/mo for 12 mos when bundled
Internet TV Gold VoiceStarting at 100 Mbps200 Unlimited nationwide calling$144.97/mo for 12 mos when bundled

Available internet speeds may vary by address. Channel availability and surcharges based on the level of service.

3. Sign Up for Spectrum Services

See a plan that you like? Time to reach out to Spectrum. Here are a few ways you can get Spectrum internet, TV, and phone services right away.

Call – Pick up your phone and dial 1-844-763-0450, and get in touch with Spectrum customer service representatives. Tell them about a deal that has caught your eye, and sit back as they guide you through the whole sign-up process.

Chat – Click the “Ask Spectrum” tab on Spectrum’s support page to initiate a live chat session with a virtual agent. Message them about your favorite plan and follow the sign-up steps one by one to become a Spectrum customer today!

Visit – Find the nearest Spectrum retail store in your area and visit the representatives in person. Learn more about the services and the subscription process.

Bonus Hack: What to do if Spectrum is Not Available in Your Area?

In case your locality falls out of the provider’s footprint, then there’s still a way you can get Spectrum’s cable services. Talk around the neighborhood and gather a list of 15 houses in your area that want the cable connection just like you, send the signed list to Spectrum’s local office, and sit down for a negotiation. Prepare to pay for an extended line. If it all works out well, you’ll get an active Spectrum connection in your home soon.

The Bottom Line is…

Spectrum’s tantalizing offers are too amazing to miss out on, so follow the aforementioned steps to subscribe today. Check availability, compare plans and make your call. That’s all.

Frequently Asked Questions

Is Spectrum in my area?

Call 1-844-763-0450 or enter your zip code in LocalCableDeals’ search bar to check Spectrum’s availability in your area.

What does the Spectrum bundle include?

Spectrum bundles include an internet plan, a cable TV plan, and a phone plan. You can choose two-service or three-service combos, as per your liking.

How do I get Spectrum service?

You can sign up for Spectrum’s services via call, chat, or a store visit.

What is the Spectrum phone number?

You can contact Spectrum by calling at 1-844-763-0450.

Sours: https://www.localcabledeals.com/blog/is-spectrum-in-my-area
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Spectrum availability and coverage map

Spectrum internet availability

Ari Howard Last updated: October 21, 2021

At Allconnect, we work to present quality information with editorial integrity. While this page may contain offers from our partners, our opinions are our own. Here’s how we make money.

Spectrum provides coverage in 41 states. Take a look at the coverage map below to see if Spectrum internet is available in your state.

Spectrum availability map

Available Spectrum internet speeds may vary by location

Most areas will have access to Spectrum’s speed tiers of 200 Mbps, 400 Mbps and 1000 Mbps. In some areas, Spectrum may offer 60 or 100 Mbps in place of the 200 Mbps plan and 300 Mbps in place of the 400 Mbps plan.

The actual Spectrum speeds you get can also vary by your location. Since Spectrum uses a cable network, the actual speeds you get can fluctuate during peak usage times, especially if you live in a large neighborhood or apartment building.


Unlimited data allowance

AT&T consumer home internet or Fixed Wireless Internet customers can use unlimited internet data through September 30, 2020.

Installation practices

Self-installation is the default installation option when available for customers.


Temporary speed upgrade

Get a temporary speed upgrade to 50 Mbps when you order Cox 10 & 30 Mbps internet plans. Offers valid through June 30, 2020.

Installation practices

Self-installation encouraged. Select your desired installation date, and a Cox representative will call to confirm or reschedule your appointment.


Installation practices

Safety-first Installation: A Frontier technician will perform your installation with appropriate safety protocols including wearing protective equipment and maintaining social distancing. In taking these precautions, it’s recommended that Frontier customers wear a face mask or face covering for the safety of technicians.


New TV plan

Introducing a new “Local 50” video plan to support contactless installation.

Installation practices

Contactless installation: Mediacom will send an installation kit and a technician to set up a single high-speed data connection, phone, or one local TV channel plan with the help of someone in your home.


Installation practices

Self-installation is encouraged. For professional installation, contact-free delivery is available for work done outside of the home. For customers moving more than 7 days from the date the order is placed, professional installation is available.


Installation practices

Free Contactless Delivery: An Xfinity technician will drop-off your equipment with installation instructions, then perform any outside work. Get your installation fees back in a customer credit for a no-charge installation.


Save on fast speed

Order a 200 Mbps internet plan for the same price of a 100 Mbps plan

Installation practices

Self-installation encouraged for qualified orders. For professional installation, select your desired date and it will be held for future installation on a priority basis.

Spectrum Internet Gig availability

Spectrum first rolled out their gig service in eight major cities. After successful launches in markets such as Austin, TX; Kansas City, MO; and San Diego, CA, Spectrum took their gig service nationwide and is now one of the leading providers of gigabit internet.

The FCC reports that Spectrum internet speeds of 500 Mbps or higher, which would include their gigabit plan, are now available in 99% of Spectrum service areas. This means if you are serviceable for Spectrum internet, chances are you’ll have access to their gigabit speeds.

Click below to check availability for Spectrum Internet Gig in your area. If Spectrum Gig is not yet available in your area, contact Spectrum customer service to request it.

Spectrum internet and TV bundles availability 

Spectrum TV service is available virtually everywhere that Spectrum internet service is offered. Spectrum currently has three main TV packages to choose from — Select, Silver and Gold  — plus add-on options for sports, premium and international channels. Spanish-language TV packages are also available. Spectrum has a broad coverage area, so channels and special offers can vary by location.

You can combine Spectrum internet and TV services wherever they are available. Along with the added convenience of shopping and paying for services through a single provider, bundling with Spectrum can save you money on your monthly bill and upfront installation costs.

Call for details: (844) 451-2720 (844) 451-2720

Spectrum availability FAQs

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Ari HowardAri Howard

Written by:

Ari Howard

Associate Writer, Broadband & Wireless Content

Ari is an Associate Writer for the Allconnect team, focusing on broadband and wireless news, as well as broadband and TV provider deals. She recently graduated from Davidson College with a bachelor’s degree in… Read more

Robin LaytonRobin Layton

Edited by:

Robin Layton

Editor, Broadband Content

Read bio

Table of contents  

Sours: https://www.allconnect.com/providers/spectrum/availability
Spectrum Sharing

Spectrum Customer Reviews

Spectrum Customer Reviews Summary

As of February 2021, BroadBandNow’s editorial team has surveyed 283 Spectrum customers and asked them to rate Spectrum on 6 different criteria - Reliability, Speed, Equipment, Support, Interaction, and Value.

Overall Spectrum customers rated them a 3.4 out of 5, which is ranked 4th of the 10 internet provider customers we surveyed in our study.


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Spectrum Internet Customer Reviews and Feedback

Are you a current or former Spectrum customer in a Spectrum service area like ? Share your experience to help other users.

*Please note we only publish reviews that are: helpful, relevant, and specific. When writing your review, please support your rating with specific, detailed reasoning. If you are experiencing issues with your router, call Spectrum customer service directly for assistance

5 Stars all the way! Front desk scheduling any time of the day or night. Tech support calls no time limits, smart and always helpful, invested in your problem all the way. Thank you all so much for your kind attitude and willingness to help us.

My sales rep was very patient and set me up with install time/packages in a timely manner and my installation technician installed over ten units in one day for me. They got the job done and saved me a headache for the following week.

The rep who assisted me is extremely awesome. Thank you so much for your great customer service. You are the reason why I'm staying with Spectrum.

We held on to our phone company dsl way too long based mainly on the not so good Spectrum reviews I would read here. So I feel it's important that I put in my 2 cents. After 4 months of very sketchy internet and many hours of worthless tech support I decided I had nothing to lose by trying Spectrum which was my only other option. I am now 2 weeks in and I couldn't be more satisfied. Installation was on time and very professional. Speeds up and down are as advertised. WiFi coverage area is much larger than with the phone company. If you are looking for fast, dependable, affordable internet, I would recommend you try Spectrum. Very satisfied so far.

The rep who assisted me is excellent (Brighton/Reno store) she is smart, patient, and kind. Thank you for helping me during a difficult time.

We had been experiencing issues with the picture going black so we called Spectrum to try to get it rectified. A technician came by and what great service he provided. He was very friendly, professional, knowledgeable, courteous and very thorough. He checked everything and answered all of our questions. He gave us lots of useful information as well. I do not think my wife and I have ever had such great service before. Thank you.

I opened my account for my summer cottage at Spectrum in Westbrook ME 5/29/21 the person that helped me was extremely helpful, never have I received such excellent service. I want to thank him and Spectrum from the bottom of my heart.

The internet is fine when you have it, but when you need to close your account, they make it a huge hassle. You can only do it by calling over the phone and staying on hold for a few minutes.

Service and reliability have always been great in Texas until May 2021. I'm not sure what all is going on. In the past, I have had fast service and great customer service but I moved out on April 30 2021 and was unable to get someone on the phone until today. The hours on hold on top of moving and working and stress of RV living and After multiple attempts to cancel my services I was ready to blast Spectrum all across the internet for the poor treatment. Then I spoke with customer service. He saved my relationship with Spectrum, he took the time to listen and did the right thing for his customer. In times like these, it's rare to find someone willing to do it. I have been with Spectrum since 2005 and when I find my new home I will be back with Spectrum again.

My husband and I went to Spectrum to see about lowering our cell phone bill by switching service to Spectrum. Our bill went from $206 a month to $85 a month. The $85 includes payment plans for 2 years on brand new phones. The speed is faster and same reliable service. Most of all, the experience was excellent because of the staff member that helped us from Cortez Blvd. He was awesome on the iPhone and Samsung. He smoothly transitioned the phone numbers over from the old carrier and transferred all of our contacts onto the new phones. Before we left the store, he answered all our questions and made it such an easy transition.

Once set up, the service worked well, customer service needed rarely and worked fast. However, the WIFI speed was not great, which could have been the fault of my WiFi router, but their modem had no WiFi capability or it was worse tested than my router. When you disconnect, you don't get prorated statement, so watch out.

Been a customer for about a year. Decent selection of programming but picture quality varies and often is scrambled. Also, audio syncing is off from time to time.

While I'm not a fan of Spectrum Cable/TV, I was recently impressed and extremely pleased with the professionalism shown by their customer service leadership team. They took the time and patience to fully answer all of my questions in a clear and concise manner while showing empathy. It was a breath of fresh air to have this kind of service provided - it's very much appreciated. Thank you!

I had amazing tech support, they did everything they could to get my internet back up and running.

I wouldn't use any other internet service, just Spectrum! It is reliable, fast and sort of reasonably priced. I have never had any connection problems, it is fast and is always responsive. Too bad their TV viewing isn't near as good as their Internet!

I love their service, they are cool but the internet connection sometimes buffers and disconnects my smart TV from the internet.

Ever since I switched to Spectrum, I had no problems with my internet. Eve when I had some friends come over and they were all using the wifi, the speeds and ping stayed the same. Great service. I would recommend this internet because it is very fast and very reliable, customer service is also awesome. THANK YOU SPECTRUM FOR ALL YOUR SERVICE.

I spoke with a great tech. She told us how to fix our internet issue. She was patient and helpful and she made sure that we regained our service. I told her that I would leave her an excellent review. I was very pleased with how she immediately handled our request.

The Charter Spectrum Internet service isn't bad, I'd rate it 4 stars out of 5. I have to reset the modem (they provide) approximately once a week, sometimes more often. My biggest problem is the cost. I was laid off in May because of the pandemic and was unemployed for 6 months. Cancelled TV service and just kept the Internet. Spectrum was unwilling to cut me any kind of a break, and in fact have continued to raise my rates throughout the summer. I'm currently paying over $70 per month just for the Internet. I can get it for $45 if I add TV for another $45 but INCREASING my expenditure is not a viable alternative at this point. I'm looking at other options.

Having been a customer of Charter Communications for over 8 years, I feel that rating them is now officially possible. The worst thing about Charter, they obviously care very little about their customers. Not so much the local offices or staff, it's how much their hands are tied when it comes to ANY complaint. Even if you can prove with video evidence that it's their system that caused an error, there is no response or anything of the nature from anyone willing to work at resolving concerns. This particular one over drafted my account due to the website stating a payment authorization date much later than the money had been drafted. Hit my bank, over drafted my account, and if you read the reviews, you'll see I'm not the only person that this happened to. I've picked tethering with my phone over paying for monthly service. If you are not trading stocks, TETHER FROM YOUR PHONE, DO NOT PURCHASE.

I just want to give a shoutout to Moses for his customer service today! My fiance and I are moving tomorrow and the process was such a breeze to transfer service from our current to new home. He educated me about the cellular plans they offer (which I did know about (: My family has it!) as well as asked why we chose to discontinue our TV service in November. He completely understood and did NOT pressure me into any other services. You are truly blessed to have such a wonderful and outgoing Rep! Thank you again for your help!

Title says most of it. They have a good service but it constantly stops. If you’re a gamer or do any kind of streaming, I wouldn’t depend on it. We are in a city and in the middle of it so we shouldn’t be having any connection issues, but we do constantly.

I was promised 100 down and 11 up. 205 down is twice as fast as advertised.

I have had Spectrum for years and it has always been good. Recently I have had intermittent internet connection. Internet drops and goes out as it pleases. I had 3 technicians come to check and replace connectors, cables, and modem. The problem still persists. They told me that there was nothing wrong. The customer service reps were very helpful though. I wish I could be more patient.

I had to place two separate calls for Business internet and was assisted by two of the nicest people I've ever had the pleasure of talking to. Tory and Andre, if y'all are out there somewhere, thank you guys for being so effin' chill .

My internet went out. I called to report it and a technician was out here about 30 mins later and fixed the issue! I just wanted to say thank you for getting to us quickly and having a good technician who knew what he was doing!

I had a random internet outage yesterday and then again today. I wanted to thank both reps whom I spoke to in the customer service dept. for their help-They were able to get me an appointment within minutes after I got off the phone- the technician came out and fixed the problem and I was back up and running right away. I just started a new job that relies on my internet connection so I really appreciated how everyone helped me to get back up and running so quickly. All 3 of them were excellent to deal with.

I've had Spectrum (Charter) internet for around 20 yrs. Recently we added a lot of smart devices and I wasn't getting a good connection to my 4k TV. I purchased a new router and wanted to know what speed I was paying for with my $70 a month. No wonder it wasn't listed on my bill, as it was 100 mbps! Their packages start at $50 for 200! I was shocked. The sales rep told me he couldn't do anything about it and tried to sell me a bundle instead. I'm disgusted they have been ripping me off for this long! Time to change internet companies!

I made a call because of my bill. Customer service rep in North Carolina went over and beyond the call. It took less than 5 minutes to get a credit on the account and he was so sweet and professional. You normally don't receive this kind of customer service with Spectrum but today I did. Thanks, you made a difference.

Called to order internet. Had the pleasure of speaking to a rep and set me up with what I needed and she also took the time to know me as a person. Her kindness was overwhelming, thank you so much.

My internet speed of 400 Mbps is a great value.

I was having internet problems for several weeks and finally decided to call Spectrum to ask for help. The rep sat on the phone with me for over an hour and helped me get back online. I really appreciated how caring and understanding he was. I was really happy he was the one helping me through this process and not another agent. Very satisfied with their customer service!

I'd like to pass along my appreciation for the extraordinary support and service we received earlier today from one of your representatives on the phone-in support line. We were experiencing frustration attempting to log-in remotely to our Spectrum TV service online. We reached Marquita (sp?) on the phone and she spent considerable time with us as she walked us through the necessary steps to help out. While the issue was likely with missteps WE were taking, she was absolutely amazing ... competent, patient, clear, and understanding. She is probably the best support person I've ever worked with over the phone with ANY company. I hope you're able to identify "Marquita" and extend our appreciation to her for her great service. Please let me know if I can provide any additional information to help assure she is recognized for her professionalism.

Just wanted to says thanks to technician #17224. He went above and beyond my expectations- great job!

Way to go Spectrum. At 3:00am Oct. 30th, Spectrum is working hard at the intersection of Preacher Hayes and Corbett Rd to restore our internet, phone and TV service. Thank you so much. When we still had phone problems, we called and Nancy guided us as to what to do and it worked. Thank you first responders and thank you Nancy.

Spectrum is the best internet, awesome and support is top notch.

My customer service rep was so incredibly kind and patient! She leads me through a tricky setup process and went above and beyond to make sure I received a fair price for my internet. I truly appreciate her!

The rep just spent an hour on the phone with me getting the plan I like for the price I want. He went above and beyond and was so pleasant and engaging. He was incredibly helpful and patient. He took more time with me than is surely allowed to meet quotas but never seemed in a hurry.

First, let me say as a Florida resident with the lightning and the storms, I have had no issues for my first year with Spectrum. Aug 5th of this year my internet for no reason started dropping out at 2 pm or so every day. For 2 weeks I called, they sent a tech and we still could not find the issue. I want to give the whole team major props for never getting sidetracked and staying focused even when I got upset. Finally, the tech came out and found a bad line underground, had water in it, and was breaking connection daily. I also want to thank one of the best customer service teams I have ever had the pleasure of dealing with and I'm old. Thank you, you are all rockstars. Thank you Spectrum Team.

Our technician was a very honest and thorough guy. Very professional. Explains everything he is doing. He is an asset to your team.

Just moved into a new apartment here in Fountain Valley. I requested the service online, and the kit arrived within a couple of days. The self-install process was easy and painless, and internet speed is exactly what I'm paying. Hopefully, it stays consistent, but thus far I'm a happy customer.

This review is for the technician who showed up to do the job. He was at the door promptly at the scheduled time (a rescheduled time than originally scheduled) and was wearing a mask, and gloves and had all his equipment with him. I described my issue and he immediately began checking the status of several things. I did not need to supervise him or keep him on the task at hand (unlike my movers at the beginning of the week) and he fixed my problem in under 2 hours. I was indescribably happy to have this one thing done before the weekend because I am going to college online. Thank God, there are still decent, honest, hardworking people to rely on! I usually only write reviews when things are awful - but I think the people who do their job, and are honest, deserve recognition and praise especially during these divisive times.

Spoke with a rep this morning (8-25-2020) with a Billing question. He was very helpful and very fast answering my question. He had a great attitude in working with Customer Service. Very easy to talk with. Keep this gentleman. He is a very good employee and I appreciate him.

Called them up today, customer service sent a tech right away and everything is hooked up. Very satisfied with the customer service and the tech who helped us,

Spectrum is very reliable but I don’t like the fact that they are upping the prices $10+ per year for the same service, I get 68mbps download.

I recently switched to Spectrum, and couldn’t be happier with the service provided at the Ventura Store. Staff was all friendly, manager at the door most times greet you. The employee helped me on several occasions. I am not tech-savvy so had lots of questions. He was always very patient and provided me with the best options. Overall very good customer service!

Didn't have any issues with the actual internet. Speeds are pretty standard for 2020. The upload speeds are very bad, but most people don't need that as much. Customer service however is very poor.

Tech was courteous and helpful. Very satisfied!

I called Spectrum around 10 pm on 6-29-2020 due to our internet not working. They set me up an appointment for 6-30-2020 between 10 and 11 am. The technician arrived right at 10 am and within 45 minutes he had the problem fixed and even checked my box in my bedroom because it had gotten off the correct guide setting. He was awesome and very personable. Hope the next time I need a technician, he gets to come back.

I called Charter Spectrum for my internet and tech specialist was so helpful and amazing. His customer service skills were exceptional. After solving my problem he transferred me to Tech support in the cable dept. Tech was an absolute delight. We laughed and chatted like old friends. She is very personable and friendly. She listened when I told of my past experiences with this cable and did everything she could to solve my problems while making me feel like a welcomed customer. My past experiences have not been very helpful and were very frustrating so I was not exactly looking forward to calling in but I am so glad I did. I work in customer service so it means a lot when people go that extra mile and do it with pleasant attitudes. Neither one of the techs I spoke with acted like they were in a hurry to get me off the phone and it was refreshing to talk to people that were actually willing and able to solve my cable and Internet problems.

Internet went out. Reset my modem and router. Still out. Called customer service and the problem was fixed remotely in 3 minutes. After years with our previous ISP where things like this took two weeks, two hours on the phone, and two in-person service calls, I am so grateful that I left that abusive relationship! Thank you, Spectrum!

I called to order service and it took 45 minutes and it still wasn't done. I was told I would receive an Email. No Email came so I called back 2 days later and got a service rep. What a breath of fresh air, she knew her job and what I needed to be done in 14 minutes. There wasn't even documentation of my first call. I think she should be training people, what a delight. Thanks.

This afternoon I visited the Spectrum office in Round Rock, Texas to change the name on my telephone and internet account. When I walked in the door at about 1:30 p.m., I was pleased to see that everyone was wearing a mask and maintaining social distancing. A rep called me over to her desk before I even signed in. After I explained what I needed, she checked my driver's license, completed one form, made a copy for me, and that was that. The entire process took about ten minutes, and I told her that I was going to write a very positive review of my experience. Top-notch! Thank you.

Needed help figuring out how to relocate my internet services and my goal was successfully met! I had the best customer service rep tonight. Super friendly, and a great help. Made my day. Thank you.

I appreciate this test service and it confirms that my internet is providing a good rate. I'm going to use this same tool to check my wireless rate as well.

The store specialist, who assisted my wife and me, was patient, knowledgeable, and above all was able to provide the package that we needed. I would like to thank them for their assistance and good attitude.

We were experiencing very poor internet and wifi-signal after installing new equipment so I made an appointment for tech support. I got a confirmation by e-mail, text, and voicemail the day before, and day of the appointment to let me know he was on his way. He walked me through his troubleshooting process and figured out that my wiring/cable needed to be replaced. He checked the connection in every room to ensure that we had a strong signal from every room in the house. I have 5 cable boxes, there are 6 people who use wifi daily, this is a 5 BR house, and he was done in 2 hours. My connection is running perfectly.

I moved recently and before I moved, I had Charter. I lived with it so much literally. But now that I moved, they don’t have Charter on Swan Creek, the road next to me has it but not on my road so I have the worst WiFi ever and I would literally leave it if Charter expanded to where I live.

So, what with the "stay at home" in WI, both hubby & I are working from home on laptops. Over the last month, my lowest speed has been a .15, to where I have to go into a branch. The tech was awesome, checking & replacing our fittings and found that a cable outside had either been chewed by critters or chopped by maintenance. We are now running on wifi at 220mbps+ and better than that hardwired. We're paying for 200mbps so we're absolutely thrilled! Thanks for being the perfect tech!

5 stars for Spectrum's customer service. I called customer service to cancel my cable subscription and the rep who helped me was very kind, most of the other customer service employees are not helpful because I can't speak English fluently. I know it's annoying for them but today I felt really great after the call. I will definitely recommend Spectrum.

Over the years my husband and I have had several internet providers. Charter seems to be the best one on service and price. We have had Charter for 5 years now and are very happy with it.

I was looking at canceling Spectrum only to save money, at the cost of no convenience. Rep from the Austin Retention Dept took my call and offered me a $24/mo savings! SOLD! This is more financially manageable and still gets me great internet! Spectrum! Keep employees like him, they are your backbone and your image.

My internet goes out frequently, I can never get in touch with anyone by phone and the whole customer service experience is awful. When it is working, it's great. Speeds are usually between 70-100 Mbps but it's hardly ever working. So fair warning.

We don't have a lot of choices. Charter/Spectrum is our best option. It's generally reliable.

I've had Spectrum for a good amount of years and I've not had too many problems until the last year or so. My wifi signal is terrible, my on-demand service hardly ever works and my internet goes out at least every week. I have one cable box and one router.

Sours: https://broadbandnow.com/Charter-Communications

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