Ashley furniture customer service jobs

Ashley HomeStore

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Morris Furniture Company operates 9 Ashley HomeStores in Ohio and one in Kentucky and pride ourselves on being the area’s best choice for living room furniture, dining room furniture, bedroom furniture, accent furniture, entertainment furniture, home office furniture, kids’ furniture, outdoor furniture, and mattresses. Morris Furniture Company’s Dayton, OH furniture store, Fairborn, OH furniture store, Springdale, OH furniture store, Florence, KY furniture store, Cincinnati, OH furniture store, Mason, OH furniture store, Columbus, OH furniture store, and Reynoldsburg, OH furniture store provides furniture shoppers from Cincinnati, Columbus, Sharonville, Kettering, Beavercreek, Centerville, Dayton, Huber Heights, and Hamilton, OH a top-of-the-line shopping experience when looking for living room, dining room, bedroom, entertainment, accent, home office and kids furniture.

Errors on Our Site: Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Morris Furniture Com., Inc. reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has be confirmed. If you are not fully satisfied with your purchase, you may return it in accordance with our return policy.

We have taken great care to provide you with information that is accurate and useful. Please notify us if you find an error, and we will do our best to correct it. We endeavor to list complete and accurate web data as possible. However, due to the sheer quantity of information, complex computer integration, human error and the automated nature of the web, web content may sometimes be inadvertently erroneous. We apologize for any inconvenience this may have cause and ask that you contact us directly or visit our stores to confirm information about pricing, color, features, dimensions, availability and special-order lead times.

Ensure your Happiness: Please note that some website pictures are for illustration purposes only and may vary from actual items available in our showroom. We recommend visiting our showroom prior to purchase to ensure that the fabric, color, and finish meet your expectations.


Customer Service Jobs

Tech-Savvy Service

As a Customer Service Representative of CITY Furniture, you’ll use the latest technology every day—we offer live chat, phone, and email support to keep up with the evolving needs of our customers. The retail industry is changing, and it is more important than ever to deliver the same personalized, attentive service our customers expect through traditional and digital channels.


We are proud to call southern Florida our home, where we take inspiration from the diverse, vibrant community around us. Our customers come from many backgrounds, so we strive to provide the service they need in the language they prefer to use. If you fluently speak Spanish or other languages, you’ll find a home for your talents with our Customer Service teams. Apply today and learn how bilingual associates benefit from working for CITY Furniture!

Promote From Within

Our Customer Service department promotes from within based on performance, never tenure. Regardless of how long you’ve worked for us, if you are the best candidate for the role you’ll be selected to move up. Whether you have a background in customer service, or you’re new to the industry, our training and development team will help you reach your career goals.

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Ashley Furniture Industries Employee Reviews for Customer Service Representative

Under paid and not enough training

Customer Service Representative (Former Employee) - Colton, CA - August 5, 2020

Working as a customer care rep was stressful, we never had clear and permanent duties. They’ve always been understaffed so if they need a report/ assignment done they’ll pick someone to do it with little to no training at all and expect you to get it done. No one seems to know what they’re doing, whether you call the stores, another customer service department or online sales.

Not to mention the customers, It wouldn’t be as bad if the calls weren’t always about a customer getting screwed over. Cancelled deliveries, un wanted reschedules, items customers paid for going discontinued, and they push customers to do partial deliveries only to be told half of their sectional or bed is not in stock and no you can’t return, you have to wait until the other piece is in stock in about 3 months.

There is no customer service, only “save the sale” “did they purchase with a cash, card or finance“....they try a little harder to please the ones that pay cash or card, also depends on how much you spend. Basically you don’t matter as much if you spent less than 1,500.

In all, it’s not worth it. We were under appreciated, under staffed, don’t receive proper training, and management will also throw you under the bus to save themselves.


3 paid holidays, schedule change frequently, no proper training, favoritism


Ashley Furniture Customer jobs

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City Furniture logo

Workforce Manager - Customer Care

Responsive employer

Urgently hiring

Furniture Delivery Team Driver


Customer Experience Manager/Assistant Manager

Broad River Retail dba Ashley HomeStore

Four Oaks, NC 27524

Broad River Retail dba Ashley HomeStore

Charlotte, NC 28262 +8 locations

In Home Furniture Repair Technician


Showroom Operations Associate - Sawgrass location

Responsive employer

Urgently hiring


Customer Experience Specialist

Broad River Retail dba Ashley HomeStore

Four Oaks, NC 27524•Temporarily Remote


Warehouse Operations Manager

Responsive employer

Urgently hiring

Furniture Sales Associate (Hourly + Commission)

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Service jobs ashley furniture customer

Customer Service Representative - Call Center

Ashley Furniture is the #1 Selling Brand of Furniture in the World. Our customers find exceptional value in both the products and services we offer. Selling “Ashley Direct” allows us to sell for up-to 50% less than comparable product brands. Combine the saving with fashion forward beautifully designed showrooms and you will understand why, with 550+ locations, Ashley Furniture IS the Fastest Growing Furniture Retailer in America.

Now Hiring Full-Time Customer Care Representatives
In Batavia, NY!

Are you a naturally talented, “people” person who cares about the products you represent and the customers you service?  Do you possess a professional presentation, excellent phone skills and the ability to multi-task efficiently?  Are you detail-oriented, able to type a minimum of 35 wpm, and possess working knowledge of common Microsoft computer programs?  Would you enjoy a social, upbeat, and fun work environment?

If the answer is yes, then we want to talk with you!


At Ashley we offer a very unique and competitive compensation plan.  Most companies offer pay increases on time and tenure.  Instead, we base raises on merit and performance.

With three levels of certification within the Care Center position, it’s easy to advance and go from $11 an hour to $12 an hour in a very short period of time.  In addition, we offer paid time off, paid training, a very generous employee discount program and contributions toward a comprehensive benefits package.

It’s not hard to see that there has never been a better time to join our company!

•    Service customers with questions or concerns regarding their purchase.
•    Accurately record customer reports into the customer service module so there is an electronic record of all communication from the customer and the follow through discussed.
•    Order and track parts until customer concern is resolved.
•    Multi task on the telephone and computer through out the day. Handling 75-150 calls per day.
•    Previous experience in customer service, providing an empathetic tone of voice and maintaining a professional, positive attitude at all times.

Job Requirements:
•    Must be ready, willing and able to work day, weekends and holidays without any scheduling restrictions. Flexibility to work any and all shifts is required. ( rotating Saturday, closed Sunday)
•    Must have exceptional verbal communication skills and demonstrate a high level of professionalism and common courtesy both in electronic format and on the telephone.
•    Must be familiar with Windows computer programs & able to accurately type a minimum of 35 wpm, while communicating to a customer on the telephone.
•    Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision.
•    Must be able to work effectively as part of a growing team, working together towards common goals.
•    Prior retail, hospitality and/or call center experience a plus

Meet Your Second Family.  Love Your Second Home.
Apply today!



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