Chromebook battery reset

Chromebook battery reset DEFAULT

More Troubleshooting Tips to Fix Common Issues

Besides ease of use, another great feature of Chromebooks is they usually just work. However, they are machines and machines sometimes need maintenance.

Before sending your Chromebook out for a costly repair try these 7 troubleshooting techniques first.

Here’s a list of things you can do to troubleshoot and hopefully repair your Chromebook yourself.

Note: These steps assume you own your Chromebook. If your Chromebook is owned by a school system or other entity, check with them before performing any of the steps that require opening/removing screws from the Chromebook. Also, I have provided links to purchase parts and tools. Check with your organization to find out what vendors they purchase from if necessary.

Force Your Chromebook To Reboot or Reset

Sometimes your Chromebook is running, but you can’t see anything on the screen or the touchpad doesn’t respond. This can give the impression that it won’t turn on. Other times, the Chromebook is on, but is unresponsive or frozen.

In either case, this keyboard shortcut will often force you Chromebook to reboot allowing you to logon again.  This is essentially the software equivalent of removing the battery and power cord. It is very easy do and I show you how in my How To Force Reboot A Chromebook post. Here’s the steps.

Press and hold the Power button. Then press the Reload button at the same time. Release both buttons. Some flip style Chromebooks have the power button located on the side of the Chromebook.

Your Chromebook should turn off and turn back on within a few seconds.

Power On Using The Power Cord

Sometimes a Chromebook will not turn on using the power button even when you know it is charged. I’m still amazed how often this power cord trick works.

Close the lid of your Chromebook.

Plug in your Chromebook power cord into a wall outlet and then plug the other end into your Chromebook.

Open the lid of your Chromebook without pressing any keys

After a few seconds you just might see that beautiful white screen with the Chrome logo on it. In my experience after doing this once the power button works again.

Note: New Chromebooks ship in a state that requires you to plug in the power cord to turn them on the first time. It’s possible for your Chromebook to re-enter this state.

Let The Chromebook Battery Die or Fully Discharge

I’ve had Chromebooks sent to me for repair that are reported to not turn on. The first thing I do when troubleshooting is plug in the power cord and try to turn the Chromebook on. One thing I’ve noticed is one Chromebooks that do turn on is often the battery charging status is around 1%.

Basically what has happened is between the time that the issue was reported and when I received the Chromebook, the battery died. That flushed whatever the issue was and the Chromebook worked correctly when I plugged it in and powered it up.

Is The Chromebook Charging?

I’ve run into charging issues on most of the Chromebooks models we have at some point. Plug in the power cord and see if the light on the Chromebook next to the plug, lights up.

Orange / Red = charging
Green/ White= charged
No Charging Light = bad news

Some Chromebooks let you know they are charging by blinking their LED light. Basically, if you get any color light you know the Chromebook is accepting power from the power cord.

If you do not see a light then probably have a bad charger, a bad charging port, or system board issue. You can easily buy a replacement charger. I’d try to find another charger to test with before buying one. Thankfully, Google has forced all manufacturers to standardize on USB-C charging. This makes the power cables for all future Chromebooks more or less universal.

You can also by a DC Power jack replacement. These are not difficult to replace, but are a bit time consuming. There are lots of how to videos out there. If the issue is the system board, there’s not much you can do. Unless the Chromebook is covered under warranty or it is a high-end model, I doubt it is worth the cost of replacing the system board.

The one last thing you could try is disconnect the battery. This requires opening the Chromebook case. Then reattach the battery back in and plug in the power cord to see if the Chromebook will charge.

Wipe Or Factory Reset Chromebook

Sometimes the easiest way to fix an issue is also the fastest. You can try wiping the Chromebook. Factory resetting your Chromebook will wipe all data from the Chromebook. The only difference will be it will continue to run it’s current Chrome OS version.

You won’t lose any information. Your settings and apps will automatically install when you log back on. Make sure you have moved anything that you have saved locally (such as in the Downloads folder) to your Google Drive before you wipe the Chromebook.

To wipe or powerwash your Chromebook, follow the steps in my How To Powerwash or Factory Reset a Chromebook post.

Note: The first account used on a personal (non-managed) Chromebook becomes the “owner” of the Chromebook. Its the one account profile you cannot delete. To delete other profiles follow the steps in my How to Remove User Profiles from 1 or Several Chromebooks post. 

To remove the “owner” Google account profile from a Chromebook you will have to powerwash (factory rest) it. Managed Chromebooks, such as ones registered to a school domain, do not have “owner” profiles.

If you powerwash a managed Chromebook (which is OK to do) it will clear all of the profiles and rejoin the domain of which it was previously joined. Among other things this serves as a theft deterrent.

Leave Chromebook Plugged In Overnight

This tip is one I wouldn’t believe unless I tried it. Well, I have and it has surprisingly worked a few times. Connect your Chromebook power cord to a wall outlet and then plug the other end into your Chromebook. Now open the lid. If nothing happens, walk away.

I have left Chromebooks sitting this way overnight figuring what did I have to lose. On more than one occasion, the next day I found the Chromebook on the logon screen. I’m not sure if elves sneak in and fix the Chromebook during the night or what. I’m just glad when the Chromebook works.

Disconnect The Chromebook Battery

As I mentioned before, one sure way to completely remove all power from the Chromebook is to remove the power cord and the battery. For most Chromebooks, you have to open up the Chromebook case to disconnect the battery. There are a lot of how to videos online. Just search for your model. Once again, only do this with a Chromebook you own. You can cause more damage to Chromebook if you are not careful and possibility void the warranty.

Chromebook Won’t Charge Past 1%

If the Chromebook works when plugged in, but the battery will not charge past 1%, you likely need a new battery. The Chromebook sees the battery, but the battery isn’t accepting a charge. The Chromebook will work plugged in, but a bad/damaged battery could begin to swell.

If you notice your keyboard beginning to bulge up, you should remove the battery even if you are only going to use the Chromebook when plugged in.

Check If The LCD Display Screen Is Broken

If none of these tips work and you see a power light when you press the power button, you may have a broken screen. Most Chromebooks have an HDMI or micro HDMI port you can use to test with. Connect the Chromebook to a TV via an HDMI cable.

New Chromebooks may only have USB-C ports. For those you will need an USB-C to HDMI Adapter. These will be useful for connecting your Chromebook to a projector as well.

For the purpose of the test, if you seen an image on your TV screen,  but do not see an image on the Chromebook, you may have a bad/broken LCD screen (likely) or a bad LCD cable (less likely.) Most non-touch 11″ Chromebooks can use the LCD screen linked above.

The screens are not hard to replace (remember lots of videos) and the same screen can be used in different models. You just need to pay attention to the screen size and pin connection on the LCD screen you have. Most Chromebooks have an 11″ screen like this one.

Also important is whether or not your Chromebook has a touch screen. You can typically replace a touch screen with a non-touch screen which is a much cheaper solution.

These are the troubleshooting steps I use for the most common issues I see. I hope they help you get your Chromebook back up and running again!

Sours: https://www.hammond.k12.in.us/departments/technology/fix-my-chromebook

Is your Chromebook not turning on? Are you just getting a blank screen even after charging it? Or are you opening the lid and the screen stays blank?

Well, you came to the right place.

There are a few different reasons why this happens, but there hasn’t been a clear reason for what causes this issue.

So talking about why your Chromebook isn’t turning on is a moot point. That’s not the topic of this article.

If you’re reading this, you’ve probably tried many different ways to get your laptop working again to no avail.

In this guide, I’ll cover the most common methods you can use to fix it, going from the easiest to do to the most drastic.

So, here’s a list of solutions to fix your Chromebook and get it to turn on again.

Note that these fixes work regardless of the brand. If you have a Lenovo, HP, Dell, Toshiba, Samsung, or even Acer that won’t turn on, you can apply these methods to any of them.

Let’s get started.

Last updated: 1/17/21. Updated with accurate directions for newer releases of Chrome OS.

Before we start, make sure your version of Chrome OS is up-to-date.

Some users said that once they updated their laptop, the problem went away. So be sure to update your Chromebook.

A note of warning: Note that this list of solutions is a mix. Some may apply to you while others don’t. Some methods fix a Chromebook that doesn’t turn on whereas others fix the blank screen with lid open issue.

Use your best judgment to decide what you should try. Do everything here at your own risk. I take no responsibility for any damages of any kind. Again, use your own best judgment before attempting anything.

Don’t be scared. Everything on this list shouldn’t blow up your computer.

Ready? Let’s get your laptop fixed.

Method #1: Charge it

This may seem obvious, but your laptop may need a charge.

Don’t go off the battery status indicator as it can be very inaccurate if you don’t calibrate it. And most people don’t.

Give a full 3.5-hour charge and try turning it back on. If it doesn’t work, the issue can be fixed by trying another method.

Did your laptop suddenly stop working out of nowhere and you haven’t done anything different? Sometimes, the battery percentage indicator slowly becomes more and more inaccurate over time.

This is why power-cycling is important!

Even though you may see 20% battery remaining, there could only be 1%. Depending on how you use your device, certain actions may speed up this inaccuracy in battery percentage.

If you think it’s related to your battery, you may want to replace your battery or learn how to maximize your Chromebook’s battery life.

Method #2: Hold the power button for 30 seconds and do a hard reset

Press and hold the power button to do a hard reset.

This is the first thing you should do and should fix the majority of cases where the Chromebook doesn’t power on.

Assuming your laptop still has a battery charge left (check the indicator lights), go ahead and press the Power button down and hold it for 30 seconds.

If you don’t know how to read your battery status, here’s a brief rundown though it varies between brands:

  • If you see a slowly pulsing orange light, it’s in sleep mode.
  • If you see a solid blue light, the Chromebook is on.
  • If you see both a solid blue and orange light, it’s charging.
  • If you see no lights, it’s off or is out of battery.

If your laptop isn’t completely locked down, it should power down. Press the button again to power back on and show the Chrome logo and splash screen.

If there’s no more power left, go ahead and charge it first before you do this. You don’t need a full charge, just a quick charge should be enough.

This isn’t the best solution, but it’s a good place to start. You’d be surprised at how many users forget their laptop is out of batter and just needs a full charge to get going again.

That’s why I suggest you start here.

Forcing shutdown will also clear your Chromebook’s hardware, like the RAM and other caches that may store data causing it to not start.

If the device powers down, you can reboot it again and see if it fixes the problem. Sometimes, data is caught in the RAM and doing a hard reset will clear the cache from any software that could be freezing up your system.

Method #3: Try removing any connected USB devices

Remove USB devices and open the lid to see if it turns on your laptop.

This one’s kind of weird.

Try taking out any connected peripherals to the laptop and see if it fixes the issue. Some users reported that if they unplugged USB devices and then tried powering it down by holding the Power button followed by turning it back on, it worked.

If it works, plug them all back in and see if the laptop still doesn’t function properly when you lift the lid. If it does, congrats.

If not, unplug them one-by-one to see which USB device was the culprit. If you have none, skip this step.

Method #4: Remove apps from Chrome Web Browser

If you get the blank screen issue intermittently, you may want to try disabling your apps that you’ve installed from the Chrome Web Store.

Some users have reported that they only sometimes get the blank screen problem or their Chromebook fails to start, but not all the time.

If you happen to get it started randomly (or from any of the previous methods), you may want to try the following techniques to fix your laptop for good.

Some apps don’t get updated and get incompatible or cause bugs straight from the start. Try uninstalling them and see if the problem still happens. If not, then it was caused by an app.

If you don’t want to uninstall everything, then try uninstalling the apps that aren’t too popular or well-supported. Shady apps are generally troublemakers.

Also, check for recently updated apps. You can see this information on the app’s store page on the Chrome Web Store. Any updates can cause compatibility problems, even with popular and reputable apps. You might want to try uninstalling those too.

“Bad apps” were a common user issue for the black screen on Chromebooks. It’s worth a shot to see if it’ll fix your issue without too much work. This technique is quick and easy to check.

Method #5: Sign in as a different user

Again, if you only sometimes get the problem, you can try signing in as a different user by adding another Google Account.

If this works, there may have been an issue with your previous account, such as apps integration, corrupted apps, or a sync error between your laptop and your Google Account.

Sometimes you have syncing or app problems that make your laptop malfunction, so using a different account may help. Syncing issues are a common culprit. They cause Chrome OS to act weirdly.

Method #6: Use a Guest account

Use a Guest account to troubleshoot Chromebook problems.

If you’ve tried using different Google Accounts and your Chromebook still has a blank screen, try using a different account as a Guest.

This is just a last-ditch attempt to try the whole “account switching” method.

As a Guest, you can just browse the Internet using Chrome but no extensions nor apps will be installed. So it’s kind of like using your laptop without any Google Account attached it that could be causing any syncing issues and whatnot.

You can log into your Chromebook as a Guest by doing the following:

Step 1: Log out of any account if you’re currently logged on.

Step 2: Look at the bottom of the screen for the “Guest” icon.

Step 3: Click it and you’ll be logged into your laptop as a Guest.

This will give you a clean slate to log in to your laptop from and see if it fixes anything. If it does, it’s probably a sync problem between Google’s servers and your device. Or it can just be a “bad app.”

Method #7: Do a complete Powerwash

If you’ve tried different accounts and the issue still isn’t fixed, try doing a Powerwash.

This will completely restore your Chromebook to factory settings.

Note that this will completely delete your personal data, so make sure you backup your stuff before you do a Powerwash. The guide linked above demonstrates the steps to save your data. This will restore your device back to factory settings like you just bought it.

This should be your last-ditch attempt to fix it up. If this still doesn’t work, you should try calling the manufacturer for an exchange. You may have a defective Chromebook if you’ve gone this far and it still doesn’t turn on.

Some other common issues are Chromebooks freezing, becoming unresponsive, or crashing.

These are also often signs of a needed Powerwash.

Method #8: Remove the battery

This may void your warranty and is the most desperate option available.

If you’ve tried everything to no avail, you can try to pull the battery.

You’ll have to unscrew the screws and then unhinge the cover from the keyboard. You’ll have to pry it open with a butter knife or your fingers.

Then you’ll have to find the battery. It’s a large black rectangular block with a cable connected to it. The trick is the unplug the cable, then plug it back in after a few minutes.

This is the general overview, but you may want to search for how to disassemble your specific model on Google watch a video on YouTube if one should exist.

If you determine that the battery is the culprit, you can actually order a replacement battery and install it.

Doing this can be dangerous, even if your battery is completely drained. You’ll have to drain it all the way, and then let it drain more by holding the Power button and letting it sit.

Be cautious and only do this if you’re comfortable with it. This should fix the issue when done properly.

All batteries lose their charge and efficiency over time. Depending on your usage habits, you may be able to squeeze more juice out of each charge, as there are ways to make your battery last longer.

But for dated device, you’ll have to replace the battery eventually. Most laptops are made to last just long enough for the warranty to expire and assume the user will upgrade or replace the device (before the battery starts to diminish).

For those of us that like our electronics to last a long time, we need to exercise good practices and habits!

This video only serves for demonstration purposes and may not apply to your Chromebook model so you get a rough idea of what’s involved in the process.

If you’re not comfortable, go ahead and contact your manufacturer whether it be HP, Dell, Acer, or other.

Contact them and let them know about the situation for customer service. They may send you a replacement or repair it for you if it’s under warranty.

Don’t forget to check the brightness settings

If your brightness settings are too dim, your screen will shut off completely. Be sure to turn it up all the way just to rule this one out. If it’s at 0%, your screen is basically OFF.

Check the power LED status indicators to make sure that they’re ON. The solid blue light should be lit up when your Chromebook’s lid is flipped open. And it should be amber when you’re charging it (blinking).

If you don’t see any lights turn on when you plug it into the charger, it’s a sign of the battery having issues. It could need a battery swap or it could be a loose battery cable.

Both of these will keep your Chromebook at 0% charge and keep it off. If you have a device that works intermittently, it could be a battery that’s about to fail. Thankfully, you can swap out the battery quite easily (and for cheap).

Use the warranty!

A lot of users don’t utilize the warranty that comes with the purchase of a new Chromebook.

They typically come with 1 or 2-year warranties depending on the manufacture of the laptop. if you bought it within that time frame, use it! If it should break down, malfunction, or otherwise become defective during the warranty period, you can often get it fixed or replaced free of charge.

Some may charge shipping fees that are ridiculously high, so be sure that it’s worth it before you ship it in. Since they’re already pretty cheap, sometimes it’s better to just upgrade to a new one- especially if you have an older Chromebook since they’ve come a long way.

Some readers reported that their laptop just stops charging one day and this is typically due to the battery. If the battery should fail within the warranty period, you can often get it replaced at no charge.

Always use the warranty when possible. It doesn’t matter if the Chromebook doesn’t turn on, doesn’t light up, charging indicators don’t work, or any other problem. If it’s a defect, they’ll often replace it for you. So it’s worth giving whoever built your laptop a call. Use their hotline and get more details!

Warranties are the only thing that come included with no extra charge. If you purchased a protection plan from a store, that’s a different story.

Is your Chromebook turning on?

Well, there you have it.

If you do these methods, one of the should work to wake up your Chromebook from sleep mode, or if it’s simply not turning on.

If you need help, just leave a comment. If you had this issue before and you fixed it using another method, let me know and I’ll add it to the list.

If this has helped you, consider telling a Chromie in need. Or bookmark this in case you need to reference it. Chrome on.

Thanks for reading.

About Andy Z.

Andy is a casual-hardcore Chrome OS fan and contributes to the site regularly. He likes computers, tech, sports cars, videogames, and of course, Chromebooks. Thinker. Introvert. Geek. You can find him on Twitter (@platytech), or send him an email (check the "Contact Us" page).

Categories ChromebooksSours: https://platypusplatypus.com/chromebooks/fix-chromebook-wont-turn-on/
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Chromebooks have become immensely popular over the past few years. Usually lightweight, easy to use, and less costly than other laptop devices on the market today, the Chromebook is great for students, teachers, writers, and more. A Chromebook is a laptop device that runs ChromeOS. Meaning, it isn’t like a Mac or PC, but packs a lot of functionality in a simple device.

How to Fix a Chromebook That Won't Charge

Like most hardware these days, you can run into malfunctions such as charging issues. If your Chromebook isn’t charging, we’ve written this article to help you get it up and running again.

How to Troubleshoot Charging Failure on a Chromebook

First, we’d like to mention that, like PCs, there are several manufacturers of Chromebooks. From Lenovo to HP, your device may vary. But, all Chromebooks run the ChromeOS operating system. It is for this reason that the troubleshooting steps for all ChromeOS devices are pretty much the same.

Failure to charge can be a result of several factors. Here’s what to consider:

  • The charger is freyed, not connected properly, or not getting power from the wall.
  • Your wall outlet is not operational. This is often the most overlooked issue with charging. Try another outlet, make sure a light switch is on if it’s connected to one, and try both sockets on the same outlet.
  • The Chromebook hasn’t charged in a very long time. This means it can take a while to power on.

These are just a few things to consider before we move forward. Often, a few moments of troubleshooting the things we’ve listed above will save you a lot of time finding a solution.

Fixes When the Chromebook Isn’t Powered On

If your Chromebook has expended all of its power and isn’t turning on, we’ve included the fixes in this section.

1. Check The Charger Cables and Connected Outlet

The physical layer is always the first stop on the road to troubleshooting. This means that you’ll want to take a look at the charger itself, especially if this problem is a first-time occurrence. You can begin by ensuring that the AC adapter is correctly plugged into the wall outlet. It’s not uncommon for the prongs to wiggle loose from the sockets, especially if you move the laptop around often.

If the connection checks out fine, it could be a case of the outlet not functioning properly. Thankfully, most outlets come with two sockets. Unless you have a tester to check if the outlet is actually providing electricity, go ahead and plug the AC adapter into the neighboring socket. If you have to, you can unplug whatever is currently taking up space to test if the original socket your laptop’s AC adaptor was plugged into, is in fact, non-functioning.

Something to remember is that the AC adapter is actually composed of two cables. There’s the one you’re fiddling with now that plugs into the wall outlet. This cable has a second end that plugs into the adapter itself. The second cable is the one you’ll find that begins with the adapter and ends with the connection to your laptop. Make sure that every one of these is properly plugged in snugly to their correct entry points.

2. LED Indicator Light Functionality

Most Chromebook manufacturers have included an LED light indicator to let you know that your device is detecting a charger. Although these vary depending on the make and model it should be fairly easy to spot.

Assuming you do see the light your Chromebook is getting some charge. If this is the case, you may want to wait twenty to thirty minutes before trying to power it on. Also, check for sounds. If your Chromebook is making sounds, but the screen is black, you may have a faulty screen or some other issue outside of the battery.

However, if the LED light still doesn’t come on, we’ll have to dive deeper into our troubleshooting. Also, pay close attention to the bottom of the laptop. if the LED light won’t turn on, but the bottom of the laptop begins to heat up anyway, disconnect it immediately to prevent further complications.

3. Embedded Controller (EC) Reset

It’s possible that your Chromebook isn’t responding to the charger connection because it may be frozen. In this case, you can perform an Embedded Controller reset in an attempt to unfreeze it; make sure that you do so while the laptop is still connected to its charger.

To perform an EC reset, do this:

  1. Make sure that your Chromebook is powered down (which it likely is if you’re reading this section).
  2. Plug your charger into the wall and your Chromebook.
  3. Using the keyboard, press and hold the Power button and the Refresh button.
  4. Release the Refresh button when your Chromebook powers on.
  5. Your Chromebook should power up now. When it does you will need to perform a reset to move forward.

If you’re using a Chromebook tablet, use the Volume Up and Power keys to perform this step.

Hopefully, your Chromebook is on and running perfectly fine now. But if it isn’t, you will need to contact the manufacturer. You may have a warranty or you need device-specific troubleshooting steps. Thankfully, Google has a list of manufacturers and their phone numbers here so you can get more help quickly.

Power Is Fading But Chromebook Won’t Charge

This section is for those with Chromebooks that have power but won’t for long because the battery still isn’t charging. As long as the laptop is working properly, we can dive into the troubleshooting steps.

Before we move forward, check your charger, adapter, and wall outlet, just as we did above.

Once that has been taken care of, and you still need to move forward, you can start by doing the following:

  1. First, completely power down your Chromebook and then close the lid shut.
  2. Next, unplug the charger from the wall outlet and disconnect your laptop from the charger.
  3. You can then reconnect your charger to the Chromebook and then plug in the AC adapter into a functioning wall outlet.
    • Ensure that the lid remains closed throughout this process.
    • Look for the LED indicator light. If the LED indicator appears, your Chromebook is charging. You’ll want to allow it to charge, undisturbed, for approximately one hour before lifting the lid.
  4. Attempt to turn on the laptop.

If these steps worked, then you’re in the clear. However, if the issue is still unresolved and the laptop will still not charge, we can jump into some troubleshooting.

1. Embedded Controller (EC) Reset

We’ll be doing the last-resort step from the first troubleshooting section first. What you’ll want to do is simultaneously press and hold the refresh and power buttons for three seconds to reboot your laptop (so long as you still have enough juice to do so). If it doesn’t boot up and the battery is now drained, attempt to charge it again. Of course, do this even if it does boot up, or this would be a pointless step.

If, after the reset, the laptop still won’t charge, it’s time to move on to the next step.

2. AC Adapter Charge Verification

Chromebook comes with a nifty way to tell if the AC adapter is actually pushing current to your laptop’s battery. The charging process is pretty straightforward, so if the battery isn’t charging there are only so many parts involved that could be the problem.

If you’d like to know your AC adapter isn’t one of those malfunctioning parts, all you have to do is:

  1. Plug the AC adapter into a functioning wall outlet and ensure that the other end is connected to your laptop. It should fit snugly, no wiggling.
  2. If the laptop is currently off, you can now go ahead and turn it on.
  3. Open the Chrome browser on your Chromebook.
  4. What you’ll need to do now is press the Ctrl+Alt+T keys simultaneously in order to open Crosh.
  5. Type the following: battery_test 1 into the provided area in crosh, and then hit the Enter key.
  6. The results displayed will inform you on if the AC adapter is or is not allowing current to run through and charge up your Chromebook’s battery.

What should be displayed if the AC adapter is fine is “Battery is charging.” If this isn’t what is shown, then the AC adapter is not charging the battery and is likely the source of the problem. Immediately unplug the AC adapter from the wall outlet and thoroughly inspect the cables and adapter for any breaks or nicks.

Having another charger on hand would be helpful in this situation as it would provide a better perspective on if the current AC adapter is, in fact, failing. For those who don’t have an extra adapter laying around, it’s likely time to put your Chromebook into the hands of professionals. Take it to the nearest tech repair shop, provide them with all of the troubleshooting steps that you’ve already taken, and see what they can do for you. Or…

3. Battery Rate Discharge Check

We’re only trying to be thorough here. This may do nothing, or it may actually fix the problem. After all, isn’t that why you’re here? It may be time to check the health of the battery itself. If the battery is dying, it should be pretty obvious why it’s not charging.

The results you’ll be looking for are:

  • A battery with a health percentage of greater than 80% means that it is within the expected wear limits.
  • A battery that is less than a year old with a health percentage of 50% or less is considered outside expected wear limits and your Chromebook would benefit from a replacement.
  • A result displaying “Unknown” when testing the battery means that it will more often than not, require a replacement.

To perform a battery health check using a Chromebook, perform the following steps:

  1. Begin by disconnecting the charging cable currently connected to your Chromebook.
  2. Boot up your Chromebook by turning on the power, and sign in to your account.
  3. If any apps are currently open you’ll need to close them. This includes any and all tabs that are automatically opened upon launch, as well.
  4. Next, reduce the screen brightness down to the lowest level.
  5. Launch the Chrome browser and in the address bar, type in chrome://extensions/, and then press Enter.
    • You could also click on the More… icon at the top-right corner of the screen. The one that looks like three vertically stacked dots. From there, select More tools and then Extensions.
  6. Disable every single one of the extensions by toggling every blue switch, located at the lower-right of each extension, to gray. The toggle will show as gray when it is disabled.
  7. Open Crosh on your machine by simultaneously pressing the Ctrl+Alt+T keys.
  8. Just like in the step you took to verify if the AC adapter was allowing a current to run through to your battery, enabling it to charge, type battery_test 1 into crosh, and then press Enter.

You’ll get the same screen display as before, only this time focus on what the current battery health shows you. Depending on the results shown, the battery may be the cause for your woes, and you may need to have it replaced.

Sours: https://www.alphr.com/chromebook-wont-charge-try-these-fixes/
How to Fix - Replace a Battery on a HP Chromebook Laptop Computer

Chromebooks with Known Battery Charging Issues

It has been reported that some Chromebook batteries don’t recharge after prolonged storage Lithium ion batteries  typically drain slowly when left uncharged for long periods of time (such as during school breaks). The Chromebook models below may discharge so deeply during storage that it affects the battery’s ability to be recharged:

 

 

  • CTL J2 / J4 Chrome for education device
  • CDI eduGear Chromebook K Series
  • HiSense Chromebook 11
  • Poin2 Chromebook 11

We recommend that you charge these devices to between 60% and 80% and cut off the power before placing them in a cool location for storage over the summer.

To cut off power, first shutdown device, then hold F3 (refresh key) + power button and unplug the charger at the same time.  Check that your device does not power on without the charger plugged in.  When you want to power back on the device, just plug the charger in again.  If you run into any issues or have further questions about these devices, please directly contact your device manufacturer.

  • Unplug the laptop.
  • Turn it over and remove all of the small screws. Keep them safe.
  • Gently ‘pop’ the edges of the laptop’s cover open. They have tiny clips around the outside.
  • As you remove the cover, do it slowly. There is a cable between the power supply (not the battery) and the motherboard that is quite short, you could damage it if you pull the cover off with gusto. You will need to leave this plugged in to follow a step below, so leave it connected.
  • Locate the small connecting wire between the battery and the motherboard. It’s located between 6 and 7 on this image
  • Unplug this connection. It’s small and delicate, so be gentle. Treat her like a lady.
  • Contrary to what you may have been told before, plug the power supply back in to the laptop and turn the power on. Leave the laptop itself turned off, just supply it some power. Don’t touch anything inside the laptop and don’t electrocte yourself, please. This step is to get the laptop to pick up the fact that the battery has been disconnected.
  • Wait around 30 seconds. The LED for the battery indicator should change to red. The Chromebook is stating that it can’t find the battery.
  • Turn the power back off again.
  • Plug the battery connection back in to the motherboard, the one that was pictured above.
  • Put the cover back on, gently clipping it back in to place.
  • Plug the laptop back in once more and turn it on. Boot it up.
  • Hopefully, it should now be charging, as it’s picked the battery back up again. If so, put your little screws back in and off you go.

 

First, check that:

  • The charger or adapter cables are completely plugged in, both to your Chromebook and the wall
  • The power outlet is working

If your Chromebook still won’t charge:

  1. Unplug your charger from the wall and your Chromebook.
  2. Optional: Remove the battery from your Chromebook, then re-insert it.
  3. Plug your charger back in to your Chromebook, then the wall.
  4. Charge the device for at least 30 minutes.

If the battery still won’t charge, reset your Chromebook hardware.

If you’re still having trouble after trying these steps, contact your Chromebook manufacturer.

With most modern portable devices, it should not affect battery life. When it’s fully charged it should stop feeding the battery and just run off the wall power. With lithium ion batteries, using the battery reduces battery life a bit over time. Not using the battery maintains battery life. It also does not matter if you haven’t drained the battery before charging again, just charge whenever you want. The old nickel cadmium batteries had problems with that.

Basically…honestly you don’t need to think about it. I believe in most cases battery life over time may reduce to about 80% of original, but settles there.

chromereview

Sours: https://cbookreviewguide.com/chromebook-blog/some-chromebook-batteries-dont-recharge-after-prolonged-storage/

Battery reset chromebook

HP Chromebook 11 G4 Troubleshooting

Keys are "sticky" or do not respond to physical input

Dirt or grime can get between the keys, making them difficult or impossible to depress. Use this replacement guide to remove the dirty keys. Once they are removed, wipe them gently using a paper towel or cotton swab dipped in isopropyl alcohol. Refer back to the guide above to snap the keys back in place.

If one of the plastic keys is broken, chipped, or cracked, purchase a replacement key and use this replacement guide to remove the broken key and snap the new one into place.

If the keys are clean, free of physical damage, but still unresponsive, the entire keyboard assembly is most likely damaged. Follow this guide to replace this assembly.

Chromebook does not turn on when the power button is pressed.

Plug the charger into the laptop to charge the battery.

The power adapter that comes with the laptop may be defective. If there are any physical defects in the adapter like a frayed cord, buy a replacement adapter. If there are no visible defects, test to see if there is a voltage across the adapter using this guide (a multimeter is needed for this test). An electrically defective adapter without a voltage across it must be replaced.

If the adapter is working properly, the battery may be the problem. To test this, remove the battery using this guide. Then connect the AC charger to the Chromebook through the power port and power on the device. If device powers on using only AC power, the battery is defective and must be replaced.

Unplug AC adapter from the Chromebook and remove the battery using this guide. Next, press and hold power button for 30 seconds to dissipate the static charge. Next, reconnect the battery, plug in AC adapter, and try turning the device on again.

Chromebook is plugged into charger but not charging, or turns off after unplugged.

Remove the battery (using this guide), connect the AC charger, and power on the device. If device power's on, the battery is defective. Replace battery.

Check for power cord continuity using this guide. If it fails, replace the power cord.

Keys are "sticky" or do not respond to physical input

Dirt or grime can get between the keys, making them difficult or impossible to depress. Use this replacement guide to remove the dirty keys. Once they are removed, wipe them gently using a paper towel or cotton swab dipped in isopropyl alcohol. Refer back to the guide above to snap the keys back in place.

If one of the plastic keys is broken, chipped, or cracked, purchase a replacement key and use this replacement guide to remove the broken key and snap the new one into place.

If the keys are clean, free of physical damage, but still unresponsive, the entire keyboard assembly is most likely damaged. Follow this guide to replace this assembly.

Chromebook does not turn on when the power button is pressed.

Plug the charger into the laptop to charge the battery.

The power adapter that comes with the laptop may be defective. If there are any physical defects in the adapter like a frayed cord, buy a replacement adapter. If there are no visible defects, test to see if there is a voltage across the adapter using this guide (a multimeter is needed for this test). An electrically defective adapter without a voltage across it must be replaced.

If the adapter is working properly, the battery may be the problem. To test this, remove the battery using this guide. Then connect the AC charger to the Chromebook through the power port and power on the device. If device powers on using only AC power, the battery is defective and must be replaced.

Unplug AC adapter from the Chromebook and remove the battery using this guide. Next, press and hold power button for 30 seconds to dissipate the static charge. Next, reconnect the battery, plug in AC adapter, and try turning the device on again.

Chromebook is plugged into charger but not charging, or turns off after unplugged.

Remove the battery (using this guide), connect the AC charger, and power on the device. If device power's on, the battery is defective. Replace battery.

Check for power cord continuity using this guide. If it fails, replace the power cord.

Power LED turns on, fans start running, but the display is still a black screen.

Unplug AC adapter, remove battery and hold power button for 30 seconds. Then insert battery, plug in AC adapter, and try turning it on again.

To test for a broken display, connect the Chromebook to an external monitor using an HDMI cable. If the external monitor produces an image, then the Chromebook's display needs to be replaced. Replace using this guide.

With the power cord connected and the graphics card removed, power on the Chromebook. If the device does not emit any beeping sounds, then the motherboard is corrupted. Replace motherboard using this guide.

Chromebook doesn't connect to Wi-Fi or drops connections periodically

Make sure Chromebook is within range of Wi-Fi router. Wi-Fi signals can also be interfered with by dense materials such as brick or concrete. Other electronic devices that are in close proximity such as TVs may also emit radio frequencies that can cause a loss of connection or a slowdown in network. To fix this, simply move the router or the Chromebook to a new location closer to the router. Even just a few feet can make a difference.

If the Wi-Fi card does not show up in the systems device manager window, replace the Wi-Fi card using this guide.

Chromebook fails to recognize or does not read inserted SD card

If the Chromebook does not recognize or read an inserted SD card, then the SD card reader will need to be replaced using this guide.

Chromebook doesn't connect to Wi-Fi or drops connections periodically

Make sure Chromebook is within range of Wi-Fi router. Wi-Fi signals can also be interfered with by dense materials such as brick or concrete. Other electronic devices that are in close proximity such as TVs may also emit radio frequencies that can cause a loss of connection or a slowdown in network. To fix this, simply move the router or the Chromebook to a new location closer to the router. Even just a few feet can make a difference.

If the Wi-Fi card does not show up in the systems device manager window, replace the Wi-Fi card using this guide.

Chromebook fails to recognize or does not read inserted SD card

If the Chromebook does not recognize or read an inserted SD card, then the SD card reader will need to be replaced using this guide.

Sours: https://www.ifixit.com/Wiki/HP_Chromebook_11_G4_Troubleshooting
Video Tutorial: Chromebook Wont Charge or Turn On

How to fix a Chromebook that doesn’t Charge

Typically, whenever our laptops and Chromebooks go off by themselves, there is a high probability chance that the battery power is out. That is if it wasn’t connected to a power source. At times we get the popup notifications that the battery percentage remaining is 10% before they shut down completely. At this moment, everyone will be forced to find a source of power and plug in the charger to prevent the laptop from shutting down.

But what if you connect the charger to your Chromebook, and it still doesn’t charge? You will be forced to look for a solution to that. This article will focus on solutions to this problem in Chromebooks. You will be guided on how to troubleshoot your Chromebook that isn’t charging. This problem can happen in two different situations;

  • Troubleshooting a Chromebook that doesn’t charge but still has some power left
  • Troubleshooting a Chromebook that is already drained out of power completely.

Chromebook won’t charge; the battery is drained

In this section, we will look at the various ways of troubleshooting a Chromebook that is out of power (drained battery) and still won’t charge. Typically, such situations occur when your Chromebook was on a low battery and left overnight. When you wake up in the morning and try turning on the device, it won’t turn on and won’t charge on the other hand. Below are some of the steps you can carry out in such incidences:

Step 1. Ensure the charger is plugged into a functioning outlet:

The first thing to check is always the charger. The AC adapter is made up of two parts. The flower cable and the adapter. The flower cable is connected to the wall outlet and plugged into the adapter. The has one end connected to the Chromebook. Ensure that every part is mounted and connected correctly. Many are times; we think that the AC adapter is plugged in the socket, yet it’s not.

In other cases, the AC adapter might have been plugged in a socket that is not functioning. It’s good to confirm that. It’s advisable to check that you are using a working outlet, such as a socket where your television is plugged in. If all the above is okay and the Chromebook is still not charging, there is one last test you can carry out to ensure that the charger is OK. Try using a friend’s charger that is similar to the model of your Chromebook.

Step 2. Confirm the LED indicator light functionality

When the charger is connected correctly, the battery indicator LED should be visible. Generally, if it’s charging, the light should be amber. In situations where you’ve connected your charger and the visible light is green, give it time to turn to amber before trying to power it on. If the indicator light doesn’t turn, wait for a while because the battery might have been completely drained. It would be best if you also watched out to ensure the laptop’s bottom part isn’t heating up, for it might do more harm to the machine.

Step 3. The embedded controller (EC) reset.

Your Chromebook might as well not respond to the charger simply because it’s frozen. In this case, an Embedded Controller reset should be performed to unfreeze it. Ensure that when doing that, your charger is still connected to the laptop. An embedded controller reset is carried out by simultaneously pressing and holding the Refresh and power buttons for around 3 seconds. If, while doing this, your laptop boots up, then it means your problem is solved. If your laptop is still cold after doing this, then it’s time to take it to the tech experts or professionals.

Chromebook not charging but still has power

Here, make sure to attempt the instructions above for ‘checking if the charger cables are connected’ before you try these other ways.

  1. Completely power down your Chromebook and close the lid.
  2. Unplug the charger from the wall and your laptop.
  3. Go on and reconnect your charger to the Chromebook and plug the AC adapter into a functioning wall outlet.
  4. Make sure the lid remains closed.
  5. Look at the LED light indicator. If it turns to amber, then it’s charging. Allow it to charge with the lid closed for an hour.
  6. Try to switch on the laptop.

If, after all these, the issue is still unresolved, then we can try troubleshooting with the steps below:

1. Perform the EC reset.

Press and hold the Refresh and power buttons for 3 seconds. Your laptop will boot; try to charge it afterward. If it still doesn’t charge, then move to the next step.

2. AC adapter charge verification.

The charging process of Chromebooks is always straightforward. It can tell you if the AC adapter is pushing current to your Chromebook’s battery. Follow the steps below:
a. Plug the adapter to the wall outlet with the flower cable and connect the other one to your laptop.
b. If the laptop is still off the turn it on.
c. Press Ctrl + Alt + T combination to open crosh.
d. Execute the command below:

battery_test 1
Battery test

Battery test

e. Check results to see if the battery is charging or not.

It should say “battery is charging’ if indeed it is charging. If it’s not charging, unplug the adapter from the wall outbreak and inspect it for physical breaks. If it looks OK, try a different charger if available or go to the nearest tech shop.

3. Check the discharge rate of the battery.

Here, we are looking if the battery is still good or bad. The health of a battery. Some of the points you need to take note of include:

  • If the battery health is more than 50%, then it’s within the expected wear limits.
  • If the battery health percentage is equal to or less than 50% and the battery is less than a year old, it is outside the expected wear limits and might need replacement.
  • If the test show battery is unknown, then it needs replacement.

How to check the health of your battery in your Chromebook.

  1. Disconnect the AC adapter from your Chromebook.
  2. Power on the Chromebook and sign in to your account.
  3. Close any open apps and tabs and reduce screen brightness to the lowest level.
  4. Open Chrome browser and type chrome://extensions in the URL.
  5. Disable every single one of the extensions by toggling every blue switch located at the lower right of each extension to gray.
    Extensions

    Extensions

  6. Open crosh on your machine by simultaneously pressing Ctrl + Alt + T keys.
  7. Execute the command below battery_test 1
    Battery test

    Battery test

  8. Depending on the results, you can decide whether you have to need to replace your battery or not.

Conclusion

I hope this article has given you a straightforward guide on troubleshooting a Chromebook that is not charging. If it doesn’t charge even after carrying out all the procedures outlined above, you might consider taking it to a professional for further checks and repair. Feel free to share with our readers which method worked for you in the comments below.

Sours: https://chromeready.com/2294/how-to-fix-a-chromebook-that-doesnt-charge/

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