Itunes store doesnt load

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Cannot connect to iTunes Store

By Chand Bellur – September 21, at a.m.

If you use the iTunes Store, you may have come across this error message: “Cannot connect to iTunes Store”. Learn how to find out if this is a problem with Apple’s servers, your ISP or your device.

The iTunes Store sells millions of songs and videos and usually works without issue. Sometimes users are confronted with connection problems. The most common error message is “Cannot connect to iTunes Store”. This problem could be caused by a variety of issues. Let’s take a look at how to troubleshoot this problem…

Retry Accessing the iTunes Store

If you receive an error while trying to connect to the iTunes Store, the first thing to do is just try again. These issues are usually intermittent. I find when I retry the transaction a few seconds later, it works fine. If you are using iOS or Mac OS X, simply try to purchase or download the item again. If the iTunes Store couldn’t connect upon launch, close the application and try again.

Problem With Apple’s Servers?

Apple’s data center is very reliable, however, like any data center, it’s not perfect. Servers go down due to a variety of issues. Sometimes the telecommunications company connecting Apple’s data center to the Internet is having problems. High volume can also overwhelm servers, making it difficult to connect to the iTunes Store.

Fortunately, it is easy to check the system status of every Apple service. Simply go to the Apple System Status web page to check if the service you need is running. This web page displays the status of every Apple service, including the iTunes Store, iCloud, iMessage, Siri, iTunes Radio, the App Store and many more. The web page also has a timeline showing past issues. If there is a problem with the service you are using, you will need to wait until it is fixed. You can also contact customer support, however, if the issue shows up on the system status web page, Apple already knows about it.

Apple system status web page

Problem With Your ISP?

The most common reason for the “Cannot connect to iTunes Store” error is a problem with your Internet connection. This is easily verifiable. You can try connecting to a web page on your iOS device or computer. If you experience this issue on your Apple TV, you can try connecting to a third-party service such as Netflix, YouTube or Sky News. If you can’t connect to any other services or web pages, there is a problem with your Internet connection. Contact your Internet service provider (ISP) to help troubleshoot the problem.

I have also experienced iTunes Store problems when my Internet connection is slow. It is possible that you can access the web or other services, but your connection is simply too slow to work with iTunes. Basically, the connection is so slow that the authentication (login) process times out. This is usually a combination of a slow Internet connection and high demand on Apple’s servers. You can verify your Internet connection speed using Ookla Speedtest. Ookla also makes a Speedtest app for the iPhone, iPad and iPod touch. There is no specific speed requirement for the iTunes Store to work. However, if you notice that your Internet connection is unusually slow, this is likely the issue.

test your Internet connection speed with Ookla Speedtest

Problem With Your iPhone, iPad or iPod Touch

If Apple’s servers and your Internet connection are not the problem, it could be an issue with your device. Problems connecting to the iTunes Store are usually caused by two issues — incorrect date and time settings and obsolete software.

First, make sure that your date, time and time zone settings are correct. This will ensure that you can sync with iTunes Store servers. Tap on Settings > General > Date & Time and verify that the settings are correct. You can also toggle Set Automatically off and on, if the setting exists. This should automatically fix problems with the date, time and time zone.

Adjust iOS date and time settings if you have a problem connecting to the iTunes Store.

If your date and time settings are correct, but you still can’t connect to the iTunes Store, ensure that your device is using the newest version of iOS. Go to Settings > General > Software Update to check if there is a newer version of iOS. Update your device to the newest operating system software to ensure compatibility with the iTunes Store.

iPhone upgraded to iOS

Problem With Your Mac?

Firewalls can often pose a problem with the iTunes Store. If you can access websites but cannot access the iTunes Store, it is likely that firewall software is the problem.

If your computer was provided by your employer, make sure to check with your desktop support staff before making any changes. The company network might also have a network firewall that is blocking access to the iTunes Store. Some employers do this because they feel it increases productivity.

If you are using Mac OS X, go to the Apple menu at the top left of your screen and select System Preferences. Next, click on Security & Privacy and then click the Firewall tab. You may need to click on the lock in the lower left and type in the administrator password to make changes. Make sure that iTunes is allowing incoming connections. If it is set to block incoming connections, change it to allow them. This should enable access to the iTunes Store.

Mac OS X firewall settings may need to be changed to allow iTunes Store access.

If the firewall isn’t the issue, make sure that your date and time settings are correct. Click on the Apple menu on the top left of your screen. Next, click on System Preferences and then Date & Time. Make sure that these settings are correct, especially the time zone. Turn on “Set date and time automatically” if it is not enabled.

Changes to OS X date and time settings can restore connectivity to the iTunes Store.

Updating iTunes and Safari may also help with connecting to the iTunes Store. The easiest way to do this is to check for updates. Click on the Apple menu on the top left of your screen, then click on “Software Update”. Follow the on-screen instructions. If there are newer versions of iTunes and Safari, make sure to run the associated update.

If you are using an older version of OS X, it is possible that Keychain is causing iTunes Store connectivity problems. While this is unlikely, Keychain has been known to cause problems when connecting to the iTunes store. This only occurs with OS X (Snow Leopard). This issue can usually be solved by resetting Keychain, using the Keychain First Aid tool. Using Spotlight on the top right of your screen, type in Keychain Access and then launch the utility. Click on the Keychain Access menu and then click on Keychain First Aid. Login with your user ID and password and select Repair. If Keychain was causing your iTunes Store connection problem, Repair should fix the issue.

Run Keychain First Aid to fix iTunes Store connection problems.

Check Your iTunes Account

You may be experiencing an error connecting to the iTunes Store due to a problem with your Apple ID or payment information. Sometimes the problem is on Apple’s end. Their authentication services may be offline or may be overwhelmed with too much traffic. When you are repeatedly seeing “Cannot connect to iTunes Store”, try signing in to the iTunes account screen with your Apple ID. After you have signed in, verify that your payment information is correct. You can view your iTunes Store account information on any device except Apple TV.

It’s possible that your payment information is no longer valid. Perhaps your credit card expired. There was also a problem a few years ago where Apple failed to properly migrate payment information after a system update.

If you have a computer with iTunes installed, launch it. Click on iTunes Store on the top of the screen. Next, click on Account on the right side of the screen.

Click iTunes Store and Accounts

A dialog box will pop up, prompting you to enter your Apple ID (email address) and Password.

Sign in to iTunes Store

If this information is incorrect, you will see an error — “Your Apple ID or password was entered incorrectly”. If you forgot your password, click on “Forgot?” and follow the on-screen instructions.

Sign in to iTunes Store Rejected

You can also verify your Apple ID using an iPhone, iPad or iPod touch. Launch the iTunes Store app and scroll to the bottom of the screen. Tap on View Apple ID. You will be prompted to enter your Apple ID and password. If these aren’t valid, tap on iForgot and follow the on-screen instructions.

When you change your Apple ID or password, it may present an error on another device where this information is cached, such as Apple TV. After your password is reset, you will need to login with the new password on other devices. On your computer and iOS device, you will be prompted for your Apple ID when necessary. Simply enter the new password. On an Apple TV, you may need to sign out and sign in again. You can do this by going to Settings > iTunes Store > Accounts and then sign out. Sign in again with the correct information.

If your Apple ID and password are not the problem, verify your payment information. The accounts screen will appear after successful authentication. On iTunes for computers, your payment information is presented under “Apple ID Summary”. Verify that the payment information is correct. You will need to click on “Edit” next to Payment Type to view your credit card’s expiration date and security code. When you get a new credit card, it may often have the same number, but a new expiration date and security code. Update this information and click Done.

iTunes Account Edit Screen

You can also view and update your iTunes Store account information on an iPhone, iPad or iPod touch. First, launch the iTunes Store. Next, scroll down to the bottom of the screen and tap View Apple ID. Enter your password when prompted. The Accounts Settings screen will appear. Tap on Payment Information and verify that the information is correct. Make any necessary updates and tap Done. Finally, tap Done on the Account Settings screen to exit.

Your iTunes account information should be updated on Apple’s servers, enabling access to the iTunes store on any of your devices. If it isn’t working, wait a few minutes. It’s usually instant, but it may take time for the change to propagate. If all else fails, contact Apple’s customer support.

Vague Error With Many Solutions

There are many issues that cause iTunes Store connectivity problems. The error message “Cannot connect to iTunes Store” is very vague and not helpful. Hopefully, this article has enabled you to solve these issues and you are now able to access the iTunes Store. Apple should provide more precise error messages and automated trouble shooting. We can only hope that future versions of iTunes software will make it easier for anyone to connect to the iTunes Store.

Sours: https://www.appledystopia.com/how-to/fix-connect-itunes-store-page-1/

If you have problems using the iTunes Store on PC

  • If you see a message that your computer can’t connect to the iTunes Store, choose another item from the pop-up menu (Podcasts, for example), then click Store again. If your computer still doesn’t connect, make sure your internet connection is working—open a web browser and visit a website. If your internet connection is OK, there may be a problem with the iTunes Store. Try visiting the store again later.

  • Make sure your computer’s date, time, and time zone are set correctly.

  • Make sure your account information is accurate and that you don’t need to correct a problem with a previous purchase. Choose Account > View My Account, then sign in (if necessary). To verify your account information, click Manage Payments next to Payment Information.

  • Make sure the iTunes Store is available in your country or region. See the Apple Support article Availability of Apple Media Services.

  • If you can’t find the song or album you’re looking for, it may not be available for sale. Visit the iTunes Store Requests website, then visit the iTunes Store at a later date to see if the song or album is available.

  • Sours: https://support.apple.com/guide/itunes/problems-using-the-itunes-store-itns/windows
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    ITunes Store Won't Connect Online

    By David Nield

    The iTunes Store is Apple's digital storefront.

    Problems connecting to the iTunes Store can stem from issues with your Internet connection, the restrictions placed on your local network, your installed security software or even the iTunes Store itself. Check the Apple Support website to see if the iTunes Store is currently experiencing technical problems preventing access for everyone.

    Is an Internet Connection Available?

    It's important to establish that you have a working connection to the Internet before you troubleshoot any other issues. Open several other websites on your computer (or iOS device) to check that you have a working connection. Resetting your network hardware, including your router, updating the drivers for any network adapters installed on your computer, and disconnecting then reconnecting to the network can all potentially solve problems with getting online. You should also check with your Internet Service Provider for any known issues currently affecting your connection.

    Is iTunes Functioning Correctly?

    A bug within iTunes may be affecting its ability to connect to the iTunes Store. Close down and restart the application, or if this doesn't work, uninstall the application completely. Open the Apple website to download and install the most recent version of the software. This process deletes any corrupted data associated with iTunes, replaces any key program files that have been erased, and applies the most recent bug fixes and compatibility updates from the iTunes developers.

    Is your Security Software Blocking Access?

    Another possibility is that one of the security applications on your system is mistakenly identifying iTunes, or the iTunes Store, as a threat and blocking access to it. Check within your anti-virus, anti-spyware and firewall programs to ensure that iTunes is listed as a trusted program and that it is allowed to operate without interference. Ensure your security applications are all updated to the latest available versions.

    Is There a Problem With Windows?

    A variety of Windows-related issues can potentially prevent you from accessing the iTunes Store. These include problems with the proxy settings or the hosts file stored by the operating system, as well as any pop-up or ad-blocking tools you have installed. Problems with the DNS settings stored by your computer or the open ports configured on your router may also have some impact. Detailed step-by-step instructions for tackling these issues, together with some automated tools, are available from either the Apple or Microsoft websites. (See links in Resources)

    References

    Resources

    Writer Bio

    An information technology journalist since , David Nield writes about the Web, technology, hardware and software. He is an experienced editor, proofreader and copywriter for online publications such as CNET, TechRadar and Gizmodo. Nield holds a Bachelor of Arts in English literature and lives in Manchester, England.

    Sours: https://smallbusiness.chron.com/itunes-store-wont-connect-onlinehtml
    Cara Mengatasi iPhone Tidak dapat Terhubung ke App Store atau iTunes

    Question:Q:iTunes store won't load in windows 10

    Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

    Question:Q:

    Since this last update iTunes Store only loads the top banner that shows the newest movie adds. all the rest of the page is blank. It acts like it is going to load the whole page then stops and only shows the banner. I have tried loading with antivirus/firewall suspended. As well as uninstalling/ cleaning registry/ then reinstalling to no avail. I'm currently running Windows 10 Pro with Windows Defender and Windows Firewall. My libraries load just fine it's only the store I have problems with.

    null-OTHER, Windows 10, iTunes Store

    Posted on Oct 29, PM

    Answer:A:
    Answer:A:

    yep. I figured that out myself after a while. I was just using my iPhone instead Until I figured it it out. I was even on the phone with apple and they had no idea what I was talking about. Obviously there must be millions of people out there with this issue. I also narrowed it to your resolution as well. If you drop your desktop resolution down to x or less it also fixes the issue. Or if you go to % scaling! Hahahaha

    Posted on Nov 22, AM

    View answer in context

    Page content loaded

    Oct 31, AM in response to Thomas In response to Thomas

    Hi Thomas,

    I understand that you may be seeing an issue with your ability to fully load the iTunes Store page in iTunes for Windows. Here is an article that goes over some information that may be helpful in assisting you with this issue:

    If you haven't been able to connect to the iTunes Store for more than a day, find out which ports and servers need to be allowed for iTunes Store access, then try the steps below.

    If there's still an issue after you try the steps above, contact your Internet service provider and confirm that these ports and servers are turned on for your network.

    The hosts file might also be the cause of the issue. Learn how to reset the hosts file back to default and how to use a FixIt to have Windows reset the hosts defaults for you. Some workplaces might put internal resources in the hosts file that block the iTunes Store. The FixIt doesn't work for Windows 8.

    To create a copy of your hosts file and replace it with an empty hosts file, follow the steps below:

    1. Navigate to the hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC.
    2. Select the hosts file. There should be a duplicate of the hosts file named "Copy of hosts" (Windows XP) or "hosts-copy" (Windows Vista, Windows 7, or Windows 8).
    3. Drag the original hosts file to your desktop.
    4. Right-click the duplicate file and choose Open. If you're prompted to choose the program you want to use to open the file, double-click Notepad.
    5. When Notepad opens, choose Edit > Select All.
    6. Choose Edit > Delete.
    7. Choose File > Save.
    8. Close Notepad.
    9. Right-click the duplicate file, and choose Rename from the pop-up menu.
    10. Type hosts, and then press Enter.
    11. Restart your computer.
    12. Try to connect to the iTunes Store.

    If you still can't connect to the iTunes Store, your security software or firewall might be blocking the ability of iTunes to communicate with the Internet. Learn how to resolve security software issues.

    If you can’t connect to the iTunes Store - Apple Support

    https://support.apple.com/en-us/HT

    Thanks for using the Apple Support Communities!

    Oct 31, AM

    Nov 12, AM in response to braden85 In response to braden85

    I have the same problem and I'm running Windows I get the leading promo banner but nothing else. And like the original poster, iTunes store starts to load and you can see it's content for a second, but then it stops and I'm left with a black empty space and the top banner. The suggestion from the kind Apple person above doesn't help - it's not a network issue otherwise we wouldn't get some of the store.

    Nov 12, AM

    Nov 12, AM in response to braden85 In response to braden85

    Sorry but this does not help because it is not a connection issue. I called apple support and the tech referred me to his manager. The manager told me a Apple engineer would be calling me but 2 weeks later nothing.

    User uploaded file

    Nov 12, AM

    Nov 12, PM in response to Thomas In response to Thomas

    I have the same issue. the same black screen and just the top banner like Thomas

    does anyone have a solution or is it on Apple server side?

    Nov 12, PM

    Nov 21, PM in response to Thomas In response to Thomas

    I've had the same problem, but found what appears to be the solution at iTunes breaks iTunes store . There seems to be a problem in compatibility between the current version of iTunes and NVIDIA card drivers . If you re-size your page view to make it smaller by about a third, presto you can see the iTunes Store page properly again. Worked for me, anyhow!

    Nov 21, PM

    Nov 22, AM in response to Thredbochook In response to Thredbochook

    yep. I figured that out myself after a while. I was just using my iPhone instead Until I figured it it out. I was even on the phone with apple and they had no idea what I was talking about. Obviously there must be millions of people out there with this issue. I also narrowed it to your resolution as well. If you drop your desktop resolution down to x or less it also fixes the issue. Or if you go to % scaling! Hahahaha

    Nov 22, AM

    Dec 11, PM in response to Thredbochook In response to Thredbochook

    It has nothing to do with nVidia drivers, it also happens on AMD/ATI card. The problem is with high pixel count monitors regardless of who manufacturs the graphics card. This is purely an Apple problem and it is not fixed in the newest release.

    Dec 11, PM

    Feb 7, AM in response to Chaz27 In response to Chaz27

    That's exactly what Apple Support told me after giving me the run around for 20 minutes, pretending it was my computer's problemand it's now February ! Pathetic product support

    Feb 7, AM

    User profile for user: Thomas Thomas

    Question:Q:iTunes store won't load in windows 10

    Sours: https://discussions.apple.com/thread/

    Store load itunes doesnt

    If you can't connect to the App Store, iTunes Store, or other Apple services

    Here's what to do if you see a "Cannot connect" message. These steps also work if the app won't load anything or stops while content is downloading.

    Try these steps if you can't connect to any of these apps or services:

    • App Store
    • iTunes Store
    • Game Center
    • Apple Books app
    • Apple Music app
    • Apple Fitness+
    • Apple TV app
    • Apple News app

    Make sure that your device is connected to the Internet

    Use any Internet browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the Internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your Internet provider for more help. If only your first device can’t connect to the Internet, get help with Wi-Fi on your iPhone, iPad, or iPod touch, Apple Watch, Apple TV, or Mac.

    If you use cellular service to connect to the Internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.

     

    Update your software

    Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.

     

    Check the date and time

    Make sure that the date and time on your device are set correctly for your time zone.

    On your iPhone, iPad, iPod touch: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
    On your Mac: Open System Preferences, then choose Date & Time.
    On your Apple TV: Go to Settings > General > Date and Time.

    If the date and time are incorrect, update them or turn on the option to set date and time automatically.

     

    If you still can't connect

    If you see a different connection alert message

    Use the steps above if you see one of these error messages:

    • "Cannot connect to the iTunes Store. An unknown error has occurred."
    • "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later."
    • "Could not connect to the iTunes Store. Make sure your network connection is active and try again."
    • "We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later."

     

    Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

    Published Date: 

    Sours: https://support.apple.com/en-us/HT
    Fix Sign In To iTunes Store Error On iPhone iPad \u0026 iPod ( How to Fix Sign In iTunes Error ) 2021

    Cannot Connect to App Store on iPhone and iPad? How to Fix It

    In rare instances, you cannot connect to the App Store on your iPhone or iPad. As a result, downloading and updating apps becomes impossible. Thankfully, this is a known issue, and many easy solutions exist. First, let us briefly know about these alert messages and then see how to fix them.

    Following Error Message Occurred:

    You might see one of the following error messages when you can not connect to Apple online stores and services like the App Store, iTunes Store, Apple Music app, TV app, News app, Books app, or the Game Centre.

    • &#;Cannot connect to the iTunes Store. An unknown error has occurred.&#;
    • &#;We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later.&#;
    • &#;Could not connect to the iTunes Store. Make sure your network connection is active and try again.&#;
    • &#;We could not complete your iTunes Store request. The network connection could not be established. There was an error in the iTunes Store. Please try again later.&#;

    The fixes that you read below will help you solve problems related to all the above issues.

    Make Sure that Your Device is Connected to the Internet

    First of all, make sure your iPhone is connected to a decent Wi-Fi or mobile data. To check this, open a website in Safari or try to play a YouTube video. If you face problems, head over to our specific guides on how to solve this.

    Note: If you are on cellular data, make sure it is enabled for App Store, iTunes Store, and any app in question. For this, open the Settings app → Cellular → scroll down and under CELLULAR DATA ensure that App Store is enabled.

    Is the app you are trying to download using cellular data over MB in size? If yes, head over to our article to know how to increase the download limit for mobile data.

    Check the System Status Page

    The next step is to ensure that everything is okay on Apple&#;s end. To check this, visit Apple&#;s System Status page. Here, make sure that there is a green dot next to App Store, Apple ID, iCloud Account & Sign In, and iTunes Store. Sometimes, if some other service is not working, it might degrade the experience for online stores as well.

    check system status on apple website

    In case something is not working from Apple&#;s end, you will have to wait for it to get fixed. If everything is okay here, read the next solutions.

    Force Quit the App Store or iTunes Store

    When an app freezes or refuses to work correctly, consider force closing it. After that, relaunch it, and it should work smoothly. To force quit the App Store or iTunes Store, etc.:

    On iPhone with Face ID, swipe up from the bottom of the screen; on iPhone with Home Button, quickly press it twice. Next, drag the app card up to force close it. After a few seconds, open the app again.

    Check the Date and Time

    The date and time on your iPhone must be correct. The easiest way to fix this is by letting the device set the appropriate time accordingly. To do this:

    1. Open the Settings app and tap on General.
    2. Tap on Date & Time.tap on general and then tap on date and time in settings on iphone
    3. Enable the toggle for Set Automatically.turn on set date and time automatically on iphone

    Now, wait for a few minutes and try to use the App Store, iTunes Store, etc.

    Restart Your iPhone

    Restart means turning off your device and then turning it back on. It is a simple but effective way to address many regular issues. To restart your iPhone, use the button(s) to switch it off. After a minute or so, switch it back on. Additionally, you can also do so by going to the Settings app → GeneralShut Down.

    Open Settings App Tap on General and Then Then Tap on Shutdown

    Log Out of Your Apple ID and Re-Login

    1. Open the Settings app and tap on iTunes & App Store.
    2. From the top, tap on your Apple ID. Next, tap Sign Out.tap on sign out to log out of apple id on iphone
    3. Tap on Sign In. Enter your Apple ID and password to sign back in.sign in apple id on iphone

    Update iPhone Software

    None of the above solutions worked? Make sure your iPhone is running the latest version of iOS.

    For this, open the Settings app and tap on General. Next, tap on Software Update. Give it a minute to process. If you have a pending update, tap on Download and Install.

    open settings tap on general and then tap on software update

    Reset Network Settings

    This step will erase your saved network settings, so you will have to sign in again. Hence, make sure you know your network ids and passwords.

    1. Open the Settings app and tap on General.
    2. Scroll down and tap on Reset.open settings tap on general and then tap reset on iphone
    3. Tap on Reset Network Settings.
    4. Enter the iPhone passcode.
    5. Confirm your action by tapping Reset Network Settings.reset network settings on iphone

    After the process completes, connect to a Wi-Fi network or cellular data, and the problem mentioned above should be history now!

    Wrapping Up&#;

    These are some solutions to fix the errors with App Store, iTunes Store, and other similar issues. I hope one of the methods worked for you. If it did not, contact Apple Support.

    It is also worth knowing that sometimes an app is removed from the store by the developer, banned or suspended by Apple, or even blocked by the region&#;s Government. In such cases, the best solution is to find an alternate app that performs the same task.

    READ NEXT:

    iGB app
    iGeeksBlog has affiliate and sponsored partnerships. We may earn commissions on purchases made using our links. However, this doesn’t affect the recommendations our writers make. You can read more about our review and editorial process here.
    Author
    Jignesh Padhiyar is the co-founder of iGeeksBlog.com who has a keen eye for news, rumors and all the unusual stuff that happens around Apple products. During his tight schedule, Jignesh finds some moments of respite to share side-splitting contents on social media.
    2 comments
    1. I have trying to find a solution to this problem with connecting to the App Store. I researched it and tried different fixes, but nothing worked.

      Next I tried trouble shooting through my phone provider and nothing they had me try worked.

      After that I called Apple support and they found out what the problem was. The VPN that I had connected through my security software provider, Avast, was the problem. I disconnected the VPN and the App Store immediately started working.

      I just wanted to get this information out there since after my own attempts to research the problem never came across this solution.

    2. Thanks for sharing that. Yes, I too have found that certain third-party security software can interfere with iOS and macOS.

    This site uses Akismet to reduce spam. Learn how your comment data is processed.

    Sours: https://www.igeeksblog.com/cannot-connect-to-app-store/

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