Dell recovery

Dell Recovery Partition – Guide for Windows XP, Vista, 7, 8

/Guides/Dell Recovery Partition – Guide for Windows XP, Vista, 7, 8

This is a guide for recovering Dell computers using the recovery partition for the following versions of Windows: Windows XP, Windows Vista, Windows 7 and Windows 8.

Looking for a recovery disk for Dell?Download Easy Recovery Essentials, our recovery and repair disk for Dell computers.

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Contents

Download recovery disk for Dell

If the recovery partition of your Dell computer is corrupt or not working, you can download Easy Recovery Essentials that works with Dell computers.

Download Easy Recovery Essentials for Dell

Features of Easy Recovery Essentials include:

  • Automatically find and fix boot errors
  • Works even when you can’t get into Windows
  • Recover from virus infections
  • Restore your PC to a working state
  • Access and backup your important data
  • Advanced tools for IT experts

EasyRE Home

Easy Recovery Essentials is compatible with any Dell computer running Microsoft Windows XP, Vista, 7 or 8:

You can burn Easy Recovery Essentials directly to a CD, DVD or a USB flash drive.

Note: Easy Recovery Essentials can not be used to install or reinstall Windows.

Repair a Dell computer

Run Automated Repair to automatically find and fix various boot errors on your Dell computer:

  1. Download Easy Recovery Essentials
  2. Burn the ISO image. Follow these instructions on how to burn the bootable ISO image. Instructions on how to create a bootable Easy Recovery Essentials recovery USB stick are also available.
  3. Boot Easy Recovery Essentials
  4. Choose Automated Repair option and click Continue

  5. Choose the installation drive letter of your Windows (usually ) and click Automated Repair
  6. Easy Recovery Essentials will now begin to fix errors automatically

  7. Once the process is complete, click Restart
  8. Done! Your Windows should now start again.

Restore a Dell computer

Using the System Restore feature, you can access System Restore and restore your Dell computer:

  1. Download Easy Recovery Essentials
  2. Burn the ISO image. Follow our instructions on how to burn the bootable ISO image. Instructions on how to create a bootable Easy Recovery Essentials recovery USB stick/drive are available.
  3. Boot Easy Recovery Essentials
  4. Select your operating system and click System Restore

  5. Choose a restore point

  6. Easy Recovery Essentials will now create a backup of your current system configuration and begin restoring the selected snapshot

  7. Once the process is complete, click Restart
  8. Done!

More features

The following features are also available in Easy Recovery Essentials:

  • Virus Scanner
  • Browse/Backup files
  • Partition Editor
  • Internet Browser

Download Easy Recovery Essentials for Dell

The Dell recovery partition

Dell computers have a recovery partition that you can access to recover and restore your computer. The recovery partition may not be available for your computer if it was deleted or overwritten somehow.

Below you can see the recovery partition shown on a Dell computer, named “RECOVERY” on the “D:/” drive. In this example, Windows is installed on the “OS” partition, “C:/“.

Recovery partition of a Dell computer is shown here

Recovery partition of a Dell computer is shown here

If your computer doesn’t have a recovery partition, use a recovery disk to fix your computer of boot errors. Our recovery disk – Easy Recovery Essentials – works with all Dell computers and all Windows versions (XP, Vista, 7 or 8). Download Easy Recovery Essentials.

Some Dell series models like the Inspiron Mini 9 or the Vostro A90 do not support a restore process to factory settings because these models do not have a key. For these models, you need to do a manual reinstallation of your Windows using the original installation disk.

Access the recovery partition in Windows XP

Windows XP users can access the recovery partition created by Dell and restore their Windows XP to the factory settings by following these instructions.

Using the Dell PC Restore software will restore your computer to its default settings. This action erases all your files: personal files, folders, programs, drivers, emails, photos etc.

Backup your files before you continue. You can use Easy Recovery Essentials Browse/Backup Files to backup your files. You can use Browse/Backup Files even if you can’t boot into Windows. Download Easy Recovery Essentials.

  1. Boot your computer
  2. When the Dell logo appears on your screen, hold the key and press simultaneously
  3. The Dell PC Restore by Symantec screen should now appear
  4. Select Restore and follow the instructions of the wizard. Use the key to highlight “Restore” and make the selection
  5. When the “all data will be lost” warning message appears, click Confirm (or use the key to select Confirm)
  6. Press
  7. The progress screen will appear and the restore process starts. This process can take up to 10 minutes
  8. A success message will appear when the process is finished: The system recovery process was successful.
  9. Click Finish (or use the key to select Finish)
  10. Press

Access the recovery partition in Windows Vista

Windows Vista users can access the recovery partition created by Dell by following these instructions:

Using the recovery software from Dell to restore your computer to its default settings will delete all files: personal files, folders, programs, drivers, emails, photos etc.

Backup your files before you continue. You can use Easy Recovery Essentials Browse/Backup Files to backup your files. You can use Browse/Backup Files even if you can’t boot into Windows. Download Easy Recovery Essentials.

  1. Remove any peripherals, except your keyboard and mouse. This includes scanners, printers, USB drives, smartphones, camera and so on.
  2. Boot your computer
  3. When the computer starts, press until the Advanced Boot Options menu appears on the screen.
    The Advanced Boot Options screen in Windows Vista on a Dell

    The Advanced Boot Options screen in Windows Vista on a Dell

  4. Use your arrow keys to select Repair Your Computer from the list
  5. Press
  6. Choose your language
  7. Login as “Administrator” or any user that has administrative rights to the system
  8. Click on the Dell Factory Image Restore (usually the last item in the list).

    Below, this is called Dell Backup and Recovery Manager as the computer model does not use Dell DataSafe Local Backup software – see Tips for more details about this.

    The Dell Backup and Recovery Manager in System Recovery Options

    The Dell Backup and Recovery Manager in System Recovery Options

  9. When the “Dell Backup and Recovery Manager” screen appears, click Next
  10. Click on Yes, reformat hard drive and restore system software to factory condition checkbox.

    Warning:
    This will erase all your personal files (pictures, emails, music, movies). Backup your files!

  11. Click Next
  12. When the process is finished, click Finish to restart your computer

Access the recovery partition in Windows 7

Users of Windows 7 operating system can access the recovery partition on Dell computers by following these set of instructions.

Using the Dell Factory Tools or Dell Backup and Recovery Manager software to restore your computer to its default settings will delete all files: personal files, folders, programs, drivers, emails, photos etc.

Backup your files before you continue. You can use Easy Recovery Essentials Browse/Backup Files to backup your files. You can use Browse/Backup Files even if you can’t boot into Windows. Download Easy Recovery Essentials.

  1. Remove any plugged peripherals, except your keyboard and mouse. Peripherals include your scanner, printer, USB drives, smartphone, tablet etc.

    If you use a laptop and it’s docked: remove the laptop from the dock station. It should not run on battery, but with AC adapter plugged in.

  2. Boot your computer.
  3. When the Dell logo appears on your screen, press the key several times to boot into the Advanced Boot Options menu of the Windows 7 system.
    The Advanced Boot Options screen in Windows 7 on a Dell

    The Advanced Boot Options screen in Windows 7 on a Dell

  4. Select Repair Your Computer from the list. Use the arrow keys to go up and down through the list.
  5. The “System Recovery Options” screen will appear, select your keyboard and click Next.
  6. Log in as “Administrator“. If you don’t have this account, use any user account that has administrative rights to Windows 7.
  7. Select Dell Factory Tools (this is usually the last item in the list). The name can also be Dell Backup and Recovery Manager – see Tips on why this may be different for your computer.
  8. Click Next to confirm the action
  9. Check the Yes, reformat hard drive and restore system software to factory condition checkbox.

    Warning:
    This will restore your computer to its default settings. This action will delete all your personal files (emails, photos, movies). Backup your files! You can use Easy Recovery Essentials Browse/Backup Files to backup your files.

  10. The restore process will now start. The process can take up to 10 minutes.
  11. When the process is finished, click Next to restart your computer.

Access the recovery partition in Windows 8

Windows 8 (Windows 8.1 too) users can access the recovery partition created by Dell by following these instructions.

Make sure your computer boots with Secure Boot on (UEFI/Secure Boot) before accessing the recovery partition. Follow the instructions from Troubleshooting, Boot in the Dell UEFI/Secure Boot to setup this for Dell computers.

Backup your files before you continue. You can use Easy Recovery Essentials Browse/Backup Files to backup your files. You can use Browse/Backup Files even if you can’t boot into Windows. Download Easy Recovery Essentials.

  1. Remove any peripherals, except your keyboard and mouse: scanners, printers, USB drives, smartphones or tablets etc.

    If you have a laptop, remove it from the dock station and make sure it runs with AC adapter plugged in.

  2. Do not restart your computer yet.
  3. While you are logged into Windows 8, hold the key and restart your computer (restart the computer while holding the key). If this doesn’t work, try any of the next alternatives:

    Alternative #1:

    Click the “Restart now” option from the PC settings’ Advanced startup menu. You can find it by going to PC settings, at the Advanced startup tab. Click on the Restart now button.

    The Windows 8 Advanced startup screen in PC settings

    The Windows 8 Advanced startup screen in PC settings

    Alternative #2:

    If Alternative #1 doesn’t work, try restarting your computer 4 times, one after another after it loads for a few seconds. This should make the system to boot into recovery options automatically.

  4. Your computer should now restart into the recovery options menu. Choose Troubleshoot when the screen is titled “Choose an option“.
    Troubleshoot in Windows 8 recovery options screen

    Troubleshoot in Windows 8 recovery options screen

  5. Select Dell Backup and Recovery item from the list – this is usually the last item in the list.
  6. Your computer may restart again.
  7. Click Next when the “Dell Backup and Recovery” screen appears
  8. Windows 8 Smart Repair feature will load and check if any errors can be fixed automatically. When this process is done, click Next.
  9. Choose the “Factory Image” option
  10. Click Next
  11. You’ll be asked to backup your files. If you have a USB flash drive to backup your data, select Yes, backup my personal files. If you are OK with delete all data from your computer, you can select No, Erase my files.
  12. The process will now start. When this is finished select Restart to restart your computer.
  13. Follow the wizard instructions to setup Windows 8 again.

Tips

Dell has 2 programs for backup and restore:

  1. Dell Inspiron, Dell Studio and Dell XPS models are using the Dell DataSafe Local Backup 2.0 software
  2. Dell OptiPlex, Dell Latitude, Dell Vostro and Dell Precisions models are using the Dell Backup and Recovery Manager software
  3. Windows XP and Windows Vista users may have their Dell backup and recovery software called Dell PC Restore (by Symantec)

Backup your files before using the recovery partition

If you are able to access your Windows copy, backup your files before accessing the recovery partition.

Restoring your Windows factory image by accessing the recovery partition will delete all files from your computer. This action restores your computer to its default settings.

To backup your files, use Easy Recovery Essentials Browse/Backup Files to access and backup your files. You can use Browse/Backup Files even if you can’t boot into Windows. Download Easy Recovery Essentials.

If you are not sure if your computer has the DataSafe Local Backup or the Backup and Recovery Manager software, go to Tips above and determine what software your Windows is using, depending om what Dell computer model you have and what is your Windows version.

Backup files using Dell DataSafe Local Backup 2.0

You can create a full system backup using DataSafe Local Backup by following these instructions:

  1. Boot the Windows system
  2. Go to Start and then to All Programs
  3. Find the Dell DataSafe Local Backup 2.0 folder
  4. Click on Dell DataSafe Local Backup 2.0
  5. Click on Back up your files menu item
  6. Select Full System Backup
  7. Click Backup now to start the backup process. You can click on “Edit plan” to change the location of your backups or setup a backup schedule.
  8. Select the location where you want your backup to be saved.
  9. Once you selected the location, click Next
  10. If you want the backup to be saved now, select I will manually backup my system and then click Next. If you want a backup later, select Backup my system automatically (recommended) and choose the time you wish the backup process to start.
  11. Click Finish.

Backup files using Dell Backup and Recovery Manager

If your Dell computer uses the Backup and Recovery Manager software, follow these instructions:

  1. Open the Dell Backup and Recovery Manager software
  2. Select “File Backup and Restore” from the left
  3. Click “Backup files…
    The Backup files option

    The Backup files option

  4. Select On a hard disk, CD, or DVD to save your backup to the hard drive, to a CD or to a DVD.
    Backup on a hard disk, CD or DVD

    Backup on a hard disk, CD or DVD

  5. Specify the location where to save the backup
  6. Click Next
  7. Select what hard drive to backup
    Select what disk to backup

    Select what disk to backup

  8. Click Next
  9. Select what type of files you want to backup. You can select all the available checkboxes.
    Select all available checkboxes to backup all types of files

    Select all available checkboxes to backup all types of files

  10. The software will ask you how many times you want to create backups (how often, on which day and at what time). If this is your first backup, it will create the full backup after clicking Save.
  11. Click Save settings and start backup.
  12. The Backup and Recovery Manager software will now begin the process
    The process begins

    The process begins

Restore your files after using the recovery partition

If you are not sure what type of software your computer is using (the DataSafe Local Backup or the Backup and Recovery Manager), go to Tips and determine this based on your computer model series.

Restore files using Dell DataSafe Local Backup 2.0

You can restore a full system backup using the Dell DataSafe Local Backup 2.0 software by following these instructions:

  1. Power on your computer. If you are not able to boot into Windows, see different instructions below.
  2. Click on the Start icon and go to All Programs
  3. Search for a Dell DataSafe Local Backup 2.0 folder
  4. In this folder, click on Dell DataSafe Local Backup 2.0
  5. Click on “Restore my files
  6. Select what kind of restore you want. You have 3 options here that depend on how you the first system backup:
    • Restore your entire system to a previous date
    • Restore specific files or folders from a System Backup
    • Restore individual files from File & Folder Backups
  7. Select the date of the backup to be restore and click Next
  8. Confirm the selection and click on either Restart or Finish:
    • Click Restart, if you selected “Restore specific files or folders from a System Backup“.
    • Click Finish, if you selected “Restore individual files from File & Folder Backups“.

If you are not able to load Windows, follow these instructions:

  1. Boot your computer
  2. Press the key when the Dell logo appears on your screen
  3. When the Advanced Boot Options screen appears, select Repair Your Computer. Use your arrows key to go up and down through the screen list.
  4. Click Next
  5. Login as “Administrator“. If you do not have the Administrator account, try to login with any user that has administrative rights.
  6. Click on Dell Factory Image Recovery and DataSafe options.
  7. When the “DataSafe Local Backup” screen appears, check the Preserve new or changed files before restoring to selected System Backup checkbox, if you want to keep any files since your last backup or check the Restore without preserving new or changed files checkbox, if not.
  8. Click Next
  9. If you selected “Preserve new or changed files before restoring to selected System Backup” checkbox earlier, click Next.

    If you selected the “Restore without preserving new or changed files” checkbox, go directly to Step #12 here.

  10. The software will now scan the system and ask what files and folders you want to preserve. Make your selection of files and/or folders and click Next.
  11. Select the location for these files and folders and click Next
  12. Confirm your selections and click Next
  13. Once your preserved files are saved to your selected location, click Next
  14. Click the Yes, continue checkbox and then click Next.
  15. Click Restart once the software completed the restore process.

Restore files using Dell Backup and Recovery Manager

You can restore your files by following these instructions, if your computer is using the Dell Backup and Recovery Manager software.

Dell Backup and Recovery Manager will not show the “Restore files…” option if you haven’t created a backup through this software before. You cannot restore files if you don’t have a backup created.

  1. Open the Dell Backup and Recovery Manager software
  2. Select “File Backup and Restore” from the left
  3. Click “Restore files…
  4. Choose what to restore: Files from the latest backup or Files from an older backup.
    Choose what files to restore

    Choose what files to restore

  5. Click Next
  6. Select the files and folders to restore.
  7. Select the location where to save the restored files.
    Select the location

    Select the location

  8. Click Start restore.

Boot in the Dell UEFI/Secure Boot

Before accessing the recovery partition, you can check if your computer (from Dell) is going to boot with Secure Boot enabled or not. Follow these steps to do so:

  1. Boot your computer
  2. When the Dell logo appears, press the key
  3. The “UEFI” screen will now appear
  4. Navigate to the Boot tab by using the arrow keys of the keyboard.
  5. In the Boot tab screen, make sure that you have [Enabled] next to the Secure Boot option.
    Secure Boot [Enabled] on a Dell computer

    Secure Boot [Enabled] on a Dell computer

  6. The Boot List Option must be set as UEFI. Use your arrow keys to navigate to the Boot List Option item and then hit to open the window and select UEFI.
  7. Go to the Exit tab. Exit the Boot screen by saving the changes.

Troubleshooting

My Dell recovery partition is not accessible

If your system still has the recovery partition active but you can not access it, follow the next set of instructions to access it.

Windows Setup CD/DVD Required!
Some of the solutions below require the use of the Microsoft Windows setup CD or DVD. If your PC did not come with a Windows installation disc or if you no longer have your Windows setup media, you can use Easy Recovery Essentials for Windows instead. EasyRE will automatically find and fix many problems, and can also be used to solve this problem with the directions below.

  1. Boot your computer with the Command Prompt using your original Windows installation disk
  2. When Command Prompt loads run the following commands in order, one by one:

    Alternative #1:

    path d:\windows;d:\windows\system32 d: cd tools pcrestore

    In this example, is where Windows is installed on and is the recovery partition from Dell.

    Alternative #2: (if #1 doesn’t work)

    imagex /apply d:\dell\image\factory.wim 1 c:\
  3. The recovery process should now start. This process may take up to 10 minutes.
  4. Type when the process is completed to exit Command Prompt.
  5. Restart your computer

My Dell recovery partition is not there

If your Dell computer doesn’t have a recovery partition (or if the partition is deleted or corrupted), you need to use a recovery disk instead to perform a recover and restore process for your computer.

Unless your recovery partition is accessible, you cannot use the DataSafe Local Backup software or the Backup and Recovery Manager to create system recovery disks.

If your computer displays boot errors, you can use Easy Recovery Essentials (our recovery and repair disk). It is compatible with all Dell computers (desktops, laptops/notebooks etc.) and with the following Windows systems: Windows XP, Vista, 7, 8 or Server versions.

Use the Automated Repair feature to automatically find and fix errors that prevent your computer from booting or the Browse/Backup files feature to access and backup your files.

You can burn Easy Recovery Essentials to USB drives, CDs or DVDs.

Download Easy Recovery Essentials for Dell computers from here

Note: Easy Recovery Essentials can not be used to install or reinstall Windows.

More Information

Support Links

Applicable Systems

This Windows-related knowledgebase article applies to the following operating systems:

  • Windows XP (all editions)
  • Windows Vista (all editions)
  • Windows 7 (all editions)
  • Windows 8 (all editions)
  • Windows 8.1 (all editions)
  • Windows Server 2003 (all editions)
  • Windows Server 2008 (all editions)
  • Windows Server 2012 (all editions)

Applicable Models

This Dell-related knowledge base article applies to the following computer models:

  • Inspiron series: 1000, 10z, 1100, 1121, 1122, 1150, 11z, 1200, 1210, 13, 1300, 1318, 1320, 1370, 13z, 14, 1410, 1420, 1425, 1427, 1428, 1440, 1464, 1470, 14r, 14z, 15, 1501, 1520, 1521, 1525, 1526, 1545, 1546, 1555, 1570, 15r, 15z, 17, 1720, 1721, 1750, 1764, 17r, 2000, 2100, 2200, 2500, 2600, 2650, 3000, 300m, 3200, 3500, 3700, 3800, 4000, 4100, 4150, 500, 519, 519, 530, 530s, 537, 537s, 537st, 545, 546, 560, 570, 5000, 5000e, 500m, 5100, 510M, 5150, 5160, 5425, 560, 6000, 600M, 6100, 630m, 640, 6400, 640m, 7000, 700m, 710m, 7500, 8000, 8100, 8200, 8500, 8600, 9100, 9200, 9300, 9400, B120, B130, DUO, E1405, E1505, E1705, M301z, M411r, M421r, M5010, M5030, M5040, M7010, MINI 10, MINI 1012, MINI 1018, MINI 10V, MINI 10V N, MINI 12, MINI 9, MINI 910, MM061, MP061, MXC061, N3110, N4120, X200, XPS, XPS Gen 2, XPS M140, One 2205, One 2305, One 2320
  • Dimension series: 200, 400, 420, 630i, 1100, 1200, 2100, 2200, 2300, 2300c, 2350, 2400, 2400c, 3000, 3100, 3100, 3100c, 410, 4100, 420, 4200, 4250, 4300, 4300S, 4400, 44450, 500, 4500C, 4500S, 4550, 4590t, 4600, 4600c, 4601, 4700, 4700c, 5000, 5100, 5100c, 5150, 5600, 600, 6000, 610, 6700, 8100, 8200, 8250, 8300, 8300n, 8400, 900, 9100, 9150, 9200, B110, C521, D-610, E310, E510, E520, E521, GX150, L1000R, L600R, L667R, L800CXE, V333C
  • Latitude series: 100L, 110L, 120L, 13, 131L, 2100, 2110, 2120, 2600, 3330, 3440, 3540, 6000d, 6430u, 840, ATG, C400, C500, C510, C540, C600, C610, C640, C800, C810, C840, Cpi, Cpt, CS, Csx, D400, D410, D420, D430, D500, D505, D510, D520, D530, D531, D600, D610, D620, D630, D630c, D631, D800, D810, D820, D830, E4200, E4300, E4310, E5400, E5410, E5420, E5420M, E5430, E5440, E5500, E5510, E5520, E5520M, E5530, E5540, E6220, E6230, E6320, E6330, E6400, E6410, E6420 , E6430, E6430s, E6440, E6500, E6510, E6520, E6530, E6540, E7240, E7440, L400, LM, LS, LT, LX, LXP, SX 4, V700, V710, V740, X1, X200, X300, XP4, Xpi, XT, XT2, XT3, Z
  • Vostro series: 1000, 1011, 1014, 1015, 1088, 1220, 13, 130, 1320, 1400, 1420, 1440, 1450, 1500, 1510, 1520, 1540, 1550, 1700, 1720, 200, 220, 230, 2420, 2421, 2510, 2520, 2521, 3000, 3300, 3350, 3360, 3400, 3450, 3460, 3500, 3550, 3555, 3560, 3700, 3750, 5460, 5470, 5560, A860, V131
  • Precision series: 350, 360, 370, 380 Workstation, 390 Workstation, 650, 670 Workstation, M50, M60, M65, M70, M90, M2400, M4300, M4700, M4700, T3400
  • OptiPlex series: 150D, 160, 160L, 170L, 170LN, 210L, 210LN, 3010, 3011 AIO, 3020, 320, 330, 360, 380, 390, 5100, 560, 580, 7010, 740, 745, 745c, 755, 760, 780, 790, 9010, 9020 AIO, 960, 980, 990, E1, FX160, G1, GC, GH1, GH2, GH3, GL, GM, GMT, GX1, GX100, GX110, GX115, GX150, GX1p, GX200, GX240, GX260, GX260n, GX270, GX270n, GX280, GX300, GX400, GX50, GX520, GX60, GX60N, GX620, L60, N, NX1, SX260, SX270, SX270N, SX280, VDI Blaster, XE, XE2, XL, XM, XMT
  • XPS series: 11, 12, 13, 14, 14z, 15, 15z, 17, 400, 410, 420, 720, 8100, 8200, 8250, 8300, 8400, 8500, 8600, 8700, 9150, 9200, L511X, M1210, M1330, M1530, M1531, M1532, M1533, M1534, M1535, M1710, M2010, MXC062, MXG061, MXP061
  • Studio series: 1440, 1450, 1457, 1458, 15, 1530, 1535, 1536, 1537, 1555, 1557, 1558, 1569, 1735, 1736, 1737, 1745, 1747, 1749, 1909
  • Studio XPS series: 13, 16, 1645, 1647, 1340, 1640, X1340
  • Dimension XPS series: 210, 400, 410, 4100V, 420, 50, 600, 630i, 66, 720, 9200, D233, D234, M1530, One, P60, T450, T600, XTS800
  • Alienware series: 14, 17, 18
  • Adamo series

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Sours: https://neosmart.net/wiki/dell-recovery-partition/

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Tool Modes

Dell Recovery Media Creator

Build Status

The Dell Recovery media creation tool supports two different usage modes, "End User Mode" and "Builder Mode". In End User mode, the tool will simply create an image from an existing recovery partition with no customizations. In builder mode, the tool allows modifying the source of the base image, the source of the framework, as well as injection of additional content.

End User Mode

When a customer receives a Dell machine that has been factory shipped with Linux, there will be an icon available in GNOME shell to launch this tool. They will be prompted for what type of media they would like to create.

Out of box experience mode

If a DVD burner or USB port is found on the machine, customers will be offered to create media at the end of the out of box experience.

Media builder mode

In builder mode, the user will be offered a variety of options that allow them to create ISOs based upon different snapshots of release upon standard Ubuntu media.

The latest information on how to use builder mode will be documented within the integrated help dialog.

Due to the nature of including a recovery partition, the installation flow varies from the standard Ubuntu installation. It is further documented here.

Ubiquity

Dell recovery is built with an integrated Ubiquity plugin. It is branched with each Ubuntu LTS release and has code that will tightly integrate with Ubiquity for factory installation. Documentation for all of the features in Ubiquity mode and how to create packages to support it are stored outside of the dell-recovery tree.

Modifying a factory image

Information about how to modify a factory image are available here.

Sours: https://github.com/dell/dell-recovery

What Is Dell SupportAssist OS Recovery and How to Use It? [MiniTool Tips]

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Summary :

SupportAssist OS Recovery

What is SupportAssist OS Recovery? How to use the Dell SupportAssist OS Recovery to back up files and restore the operating system? This post from MiniTool will elaborate on these questions. In addition, MiniTool ShadowMaker will be introduced to safeguard your PC.

What Is Dell SupportAssist OS Recovery?

Dell SupportAssist OS Recovery is a piece of software and provides a recovery environment that consists of tools to diagnose and fix issues occurring on your computer when you boot into the operating system.

When your computer is unable to boot into the operating system normally or after repeated attempts, the Dell SupportAssist OS Recovery will be started automatically and you will enter the recovery environment. In the recovery environment, you can diagnose hardware problems, repair your computer, back up files, or restore your computer to its factory state.

The Dell SupportAssist OS Recovery is only available on certain Dell systems that run a Dell factory-installed Microsoft Windows 10 operating system.

Main Features of SupportAssist OS Recovery

Apart from the file backup and system restore features, this SupportAssist OS Recovery tool also comes with other features. Here, we introduce the main features of Dell SupportAssist OS Recovery.

System Repair: it allows you to roll back your computer to a previous point in time to resolve boot issues or any other performance problems.

Scan Hardware: it enables you to run diagnostic tests on your computer so as to detect any hardware problem.

Startup Repair: it is used to fix some common issues that may occur on your computer before booting into the operating system. This option avoids the need to reset your computer to factory state.

Back up Files: it allows you to back up your personal files on a local hard drive or on an external hard drive.

Reset: it downloads and installs the factory operating system or upgrade to the latest operating system.

main interface of SupportAssist OS Recovery

How to Use Dell SupportAssist OS Recovery?

After generally knowing the SupportAssist OS Recovery, this part will show you how to use this Dell OS Recovery tool.

If your computer fails to boot into the operating system or after several repeated attempts, the SupportAssist OS Recovery will start automatically. Of course, you can choose to manually start it. Follow the below steps to continue.

  1. Turn on your computer.
  2. Press F12 immediately once the Dell logo appears to access the boot menu.
  3. Then the available boot options are displayed.
  4. Next, select SupportAssist OS Recovery and hit Enter to continue.

After that, you will enter the main interface of Dell SupportAssist OS Recovery. In the next part, we will show you how to run the main features of SupportAssist OS Recovery.

How to Run Scan Hardware

Here, we will show you how to run scan hardware on SupportAssist OS Recovery. To use this feature, your computer must be connected to a power outlet. It allows you to scan the battery, hard drive, keyboard, USB drives, fan and memory to detect any issues.

Now, here is the tutorial.

  1. Enter the main interface of the Dell SupportAssist OS Recovery tool.
  2. Then click Scan Hardware
  3. Click Start Scan to continue.
  4. The hardware scanning process will begin. If no hardware issue is found, you will see a message ‘Everything looks good’. If a hardware issue is found, a page with detailed information will be displayed. Click the link on the page to access the Dell support website and follow the instructions to submit a trouble ticket. You can also choose to scan the QR code to request support on your device.
  5. Last, click Done to continue.

Once all steps are finished, you have scanned the hardware.

How to Run Startup Repair

Here, we will show you how to use the Startup Repair feature on Dell SupportAssist OS Recovery.

Now, here is the tutorial.

  1. Launch SupportAssit OS Recovery.
  2. Click Repair on the Startup Software titile.
  3. Then click Startup Repair.
  4. The startup repair process will begin. If the issue is fixed successfully, you will see the message ‘Everything is back to normal state’. Then click Done to continue.
  5. If the issue cannot be fixed or the repair is unsuccessful, you will see an error message. Then click Reset options to reset your computer to the factory state.

Once all steps are finished, you have known how to run Startup Repair on the SupportAssist OS Recovery tool.

How to Back up Files via SupportAssist OS Recovery

As mentioned in the above part, the Dell SupportAssist OS Recovery allows you to back up personal files on a local hard drive or on an external storage device.

Hence, here, we will show you how to use the Back up Files feature on the SupportAssist OS Recovery.

Now, here is the tutorial.

  1. Launch SupportAssist OS Recovery.
  2. Click the Back up Files feature on the main interface of Dell SupportAssist OS Recovery.
  3. Then click Start Backup. The files and folders on your computer are analyzed and the file count and the file size of the default Windows libraries are displayed.
  4. Select the files and folders you want to back up and click Next. You can also choose to include or exclude files by clicking the Advanced Settings link.
  5. Then the free space that is required to back up the selected files is displayed. You can choose to connect a storage device to your computer.
  6. Then click Next to continue.
  7. After that, the file backup process will begin and it will take some time to complete.

When the backup process is finished, you will see a message. Then the SupportAssist_Backups is created in the external storage device. Within this folder, you will see another folder that includes the backup date and time.

With this feature, you are able to recover files from the unbootable computer.

How to Reset Your Computer

In this part, we will show you how to restore your system with Dell SupportAssist OS Recovery.

Now, here is the tutorial.

1. Launch Dell SupportAssist OS Recovery.

2. In the main interface, click System Restore.

3. Then choose Reset to Factory Setting or Reset and update.

choose Reset to Factory Setting or Reset and update

Reset to Factory Settings: Install the operating system and software that your computer had installed from the factory. This is a local image on consumer platforms and does not require a USB key, but the version of the operating system will be the one installed at the factory.

Reset and update: This is the cloud restore option. It downloads and installed the most recent operating system, but it requires an Internet connection.

4. Next, Dell SupportAssist OS Recovery recommended you to back up the files before starting Factory Image Restore. You can choose the option ‘Yes, back up my files’ or ‘No, do not back up my files’. The former one enables you to retrieve files after resetting your computer and the latter one will permanently delete all system data and personal files on your hard drive.

choose back up files or not

5. Then follow the on-screen wizard to continue.

6. Next, you need to confirm your reset. As for why you need to reset your computer, select a reason from the drop-down menu. Check the option that indicates that you already know that resetting will delete all of your computer’s data and files. Then click Next to continue.

7. Next, the resetting process will begin and you will see a progress bar indicating the different stages and remaining time.

8. After a while, you can see the resetting is successful.

resetting is successful

Once all steps are finished, this Dell SupportAssist OS Recovery tool has helped you to restore your system to the factory state. If your computer fails to boot due to some errors, you can try this way to restore your system so as to solve problems.

After reading this post, I have already know what the Dell SupportAssist OS Recovery is and how it works. This is an amazing post and I’d like to share it with more friends.Click to tweet

Another Way to Safeguard Your PC

From the above part, you can find that SupportAssist OS Recovery is a built-in tool of Dell Computer. In other ways, this Dell SupportAssist OS recovery tool can be available in a Dell computer. If you are using another brand computer, how can you back up files or restore the system?

In this situation, you can use another third-party software to back up files or restore system image when the computer fails to boot. Hence, the professional Windows 10 backup software – MiniTool ShadowMaker is recommended. This software also plays an important role when the SupportAssist OS Recovery backup failed.

MiniTool ShadowMaker is designed to back up files, folders, partitions, disks and the operating system. With the backup image, it can also allow you to restore your computer to an earlier date.

Now, we will show you how to use it to back up the operating system.

1. Download MiniTool ShadowMaker from the following button, install it and launch it.

Free Download

2. Click Keep Trial.

3. After entering its main interface, go to the Backup page.

4. MiniTool ShadowMaker selects the operating system by default. If you want to back up files and folders, click the Source module and choose the Folders and Files. Then check the files you want to back up to continue.

choose Backup source

5. Next, click the Destination module to choose a target disk. It is recommended to choose an external hard drive. Then click OK.

choose a target disk

6. After selecting the backup source and destinaton, click Back up Now to start the backup process.

click Back up Now

Once all steps are finished, you have created the system image successfully. With this system image, you can restore your computer to a normal state when some issues happen. For more restore instructions, click here to know more.

After that, you had better go to the Tools page to create a bootable drive which can be used to boot the unbootable computer that is caused by system crashes or other errors.

Bottom Line

To sum up, this post has shown what the SupportAssist OS Recovery is and how to use it to repair system, back up files and restore system.

In addition, this post has introduced MiniTool ShadowMaker to safeguard your PC. If you have any different ideas for Dell SupportAssist OS Recovery, you can leave a message in the comment zone. If you have any problem with MiniTool ShadowMaker, please feel free to contact us via the email [email protected] and we will reply to you as soon as possible.

SupportAssist OS Recovery FAQ

How do I get out of SupportAssist OS Recovery?

To get out of SupportAssist OS Recovery, please do the following things:

  1. Turn on your computer.
  2. Press F2 to enter System Setup.
  3. In the left pane, expand SupportAssist System Resolution and select Auto OS Recovery Threshold.
  4. Then choose OFF to disable the automatic start of SupportAssist System Resolutions and the SupportAssist OS Recovery.

Do I really need Dell SupportAssist?

Dell SupportAssist OS Recovery is the smart technology that keeps your computer running at its best. SupportAssist OS Recovery can be used to check the health of the hardware on your computer, back up files, restore system. So, to some extent, it is helpful on your computer.

How do I fix Dell SupportAssist not responding?

To fix Dell SupportAssist not responding issue, you can try the following methods:

  1. Rename Dell file.
  2. Update to the latest Windows system.
  3. Reinstall Dell SupportAssist.
  4. Check for virus or malware.

For more detailed instructions, you can read the post: Full Guide to Fix the “Dell SupportAssist Not Working” Issue.

Is it OK to uninstall Dell SupportAssit?

Removing Dell SupportAssist would not cause any issue with the performance of your computer. But it is a great tool for diagnosing issues with your system, back up files and restore the system.

ABOUT THE AUTHOR

Tina

TinaFollow us

Position: Columnist

Tina is a technology enthusiast and joined MiniTool in 2018. As an editor of MiniTool, she is keeping on sharing computer tips and providing reliable solutions, especially specializing in Windows and files backup and restore. Besides, she is expanding her knowledge and skills in data recovery, disk space optimizations, etc.

On her spare time, Tina likes to watch movies, go shopping or chat with friends and enjoy her life.

Sours: https://www.minitool.com/backup-tips/supportassist-os-recovery.html

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