Best car rental burbank airport

Best car rental burbank airport DEFAULT

Оренда авто в ділових цілях

Ви збираєтесь у відрядження? Спеціальні корпоративні тарифи на оренду авто від Budget дозволять Вам заощадити, а послуга прокат авто збереже Ваш час. Зверніться до представників Budget автопрокат і отримайте найвигіднішу пропозицію на послуги оренди автомобілів. Спеціальна програма лояльності від Budget стане Вам у нагоді, адже Ви зможете заощаджувати кожного разу коли будете брати авто в прокат.

 

Прокат автомобілів Budget

Budget пропонує Вам привабливі тарифи на послугу прокат авто в Україні та 128 країнах світу. Оренда авто у Львові – це найкращий шлях дізнатись більше про Золоте кільце Львівщини.. Прокат авто Одеса – це те, що Вам знадобиться, якщо Ви плануєте відвідати столицю гумору. До Ваших послуг 16 груп авто в оренду в Києві, Львові, Одесі. Відчуйте радість вільного пересування та заощаджуйте на послузі оренда авто разом із Budget. Нові авто в оренду приємно здивують Вас.

 
Sours: https://www.budget.com/en/locations/us/ca/burbank/bur
Dollaragency

Best rated

7.4 Good (156 reviews)

1 location in Burbank

Dollar

Locations in Burbank

  • 7.8
  • 7.6
  • 7.4
  • 7.1
  • 7.3
Recent reviews

5.9 OkaySep 27 2021

Car was old, had dents and dings and scrapes, and the interior smelled of weed and cigarettes. Plus, I had to go to the nearby Hertz counter to get the car, as the Dollar Kiosk was closed. Wish Dollar had told me that instead of me having to figure that out by myself!

1.9 HorribleJul 11 2021

Very poor customer service. I called customer service, no one pick up the phone. Never want to go with dollar again.

4.0 OkayJul 4 2021

NothingThe staff was unfriendly, not helpful, and gave me the worst car. We had to waste our time waiting to get a new one. Been told they had nothing else but they actually had other cars available hiding in the back. Charged more money on my card without explaining what it was.

4.0 OkayMay 20 2021

Pick up took over an hour and just started off our trip on a bad note.

10.0 ExcellentApr 13 2021

Drop off was quick and convenient at Santa Barbara airport. Knowledgeable and friendly staff.Rental car pickup was a long walk from the airport. When we got there, the Dollar booth was closed, and we had to go to another location.

2.0 MediocreDec 29 2020

Because of COVID I was unable to travel and Priceline would not work with me to move the date of pick up. I live in Los Angeles and we are in lockdown. These are unforeseen circumstances and you would think a large company like Priceline would concede and let me reschedule to a future date. They did not work with me. I lost $400 in this transaction and will never use them again.

8.0 ExcellentDec 14 2020

I was asked which car we would want, and was not told there would be an upgrade charge at the time.

2.0 MediocreDec 8 2020

NothingDon’t double charge customers.

6.0 GoodOct 27 2020

Car was fine when we got itDidn’t have correct car available and agent was not very helpful

10.0 ExcellentSep 28 2020

CarNone

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Paylessagency

7.4 Good (114 reviews)

1 location in Burbank

Payless

Locations in Burbank

  • 7.5
  • 7.5
  • 7.3
  • 7.2
  • 7.6
Recent reviews

7.9 GoodSep 13 2021

Every time i pay for additional insurance for the car, I end up getting a car that has already several scratches. And when I risk just on my own insurance I get a better looking clean paint and detailed car. It makes me wonder if its on purpose, and if its worth taking the risk of my insurance deductible.

1.9 HorribleAug 28 2021

I legally changed my name this year and accidentally reserved under my old name. Even though I brought a passport in my former name, they would not accept it, and refused to change the reservation. They wanted me to call Priceless customer service and get back at the end of the 45 minute line I'd already waited in. This whole experience was ridiculous. I ended up having to rent a new car at a significantly higher rate, and still don't know if Priceline will pay me back.

10.0 ExcellentAug 12 2021

👍👍👍👍👍👍👏👏👏👏👏

10.0 ExcellentJul 7 2021

The budget friendly prices.

10.0 ExcellentJul 7 2021

Able to accommodate me at last minute on 4th of July holidayPretty good service. No problems

2.0 MediocreJun 1 2021

nothinggive me back my money

10.0 ExcellentMay 25 2021

Perfect

2.0 MediocreMay 24 2021

I did not like anything about this car rental. I was not able to pick up my car and I was still charged. When contacting customer service they agent was very rude.Everything, from the agents to where you pick up a vehicle.

6.0 GoodMay 15 2021

We learned that we'll never buy a Dodgecar we reserved wasn't available - we were given the only car left

8.0 ExcellentMay 10 2021

Staff, vehicle and drop off were spectacular.Pick up process was a bit cumbersome. The workers did their best but their computer systems were running slowly so it was about 20 minutes from saying hello to being able to walk to rental car. Once again, not the fault of the workers/customer service staff.

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Hertzagency

7 Good (103 reviews)

2 locations in Burbank

Hertz

Locations in Burbank

  • 7.5
  • 7.3
  • 7
  • 6.6
  • 7.1
Recent reviews

1.9 HorribleAug 19 2021

I’d put minus zeros if possible. I will never attempt to rent from Hertz again.

10.0 ExcellentAug 6 2021

Process was easy and quick at both pick up and drop off.

1.9 HorribleJul 27 2021

1 hour wait at Burbank airport 2 people checking in 3 different car rentals from hertz booth. Nothing like flying for 6 hours to get. There and have to wait another hour for a rental car. Drop off location closed not notified even though my drop off time was know in advance. Had to drive 12 miles to airport. I called 800 number to be put on hold half an 30 minutes while I am being charged by the hour for a car I don’t know where to drop off. Will be using turo from now on.

2.0 MediocreJun 19 2021

Customer service sucks

8.0 ExcellentJun 9 2021

Fast, and friendly service.The car interior had a bad smell

4.0 OkayMay 24 2021

Staff was fine and drop-off was easy, butThe size car I reserved was not available, and staff was burdened with very antiquated technology

4.0 OkayApr 27 2021

The staff was very helpful and made the pickup and drop-off process easyMy rental was for a one-way, cross-country trip. While I was on the highway, one of the tires blew due to being incredibly worn and completely bald. One of the other tires was also completely bald, and I'm very luck it didn't blow as well. Hertz knew how far I was driving, but regardless, they should never have rented that car until the tires were checked and replaced.

10.0 ExcellentDec 27 2020

Friendly staffHertz location was closed at designated drop off time

10.0 ExcellentDec 20 2020

Drop off was east and staff was kind.

10.0 ExcellentSep 13 2020

Easy Pick up,

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Foxagency

Most popular

5.7 Okay (303 reviews)

1 location in Burbank

  • 6
  • 6
  • 5.5
  • 5.5
  • 5.8
Recent reviews

1.9 HorribleAug 25 2021

Picking up the car to pay for it was awful. The person at the counter would not take my Debt Visa card. And I had to video tape the car before leaving because it had so many scratches and dents that were on the car. We had little time to do this. Then I got charged more then what it was suppose to be. Not happy!

10.0 ExcellentAug 9 2021

The staff were very friendly they didn’t try to sell me insurance that I didn’t need. My mini van was fully loaded and clean. It was an excellent experience. I’d never heard of Fox before, and thought it might be like a poorly-operated budget company. But, quite the opposite. I’ll definitely be renting from them in the future!!

1.9 HorribleJul 29 2021

You did not advertised that we have to use only Major Credit card no ATMs I went back home with no car

1.9 HorribleJul 15 2021

Terrible customer service!! The car was old and smelled like cigarettes. This was my first experience with Fox, and will definitely be my last. Not sure how they are even in business.

1.9 HorribleJul 14 2021

Customer service counter took 40 mins to get car with a reservation. Avis line serviced at least 15 customers in the time it took the representative to help.

10.0 ExcellentJul 4 2021

Staff was awesome!! Car ran well. We put 2200 miles on it in 2 weeks.The car reeked of smoke! We couldn't get the smell out even after using several air fresheners.

10.0 ExcellentJun 26 2021

Wonderful experience! The representative was knowledgeable, personable, and kind.The distance from the airport terminal to the car rental was a long distance. Shuttle service would have been nice. My husband cannot walk far and even though there were escalator walkways; it was difficult for him.

10.0 ExcellentJun 14 2021

All was excellent

2.0 MediocreJun 12 2021

Had to cancel flight because appointment was cancelled, so was unable to fill my requirement. Stupidly paid for booking in advance do was told out of luck. Fox cancelled booking, but kept my $$. NEVER AGAIN.

4.0 OkayJun 7 2021

Not waiting 35 minutes on the phone to talk to a representative and then have them tell me to leave a name and number they’ll call me back.

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Alamoagency

9.1 Excellent (70 reviews)

1 location in Burbank

Alamo

Locations in Burbank

  • 9.3
  • 9.1
  • 9
  • 9
  • 9
Recent reviews

8.8 ExcellentApr 11 2017

Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Long walk from terminal to desk, with moving walkways inoperative that day.

2.0 MediocreApr 11 2017

My reservation was sent to the wrong locationThey were all sold out of cars and I had to walk to another facility to book another reservation.

4.4 OkayApr 2 2017

Poor Customer ServiceI wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.

10.0 ExcellentMar 21 2017

Easy pick up and drop off as well as excellent value.

5.6 OkayMar 15 2017

I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!

10.0 ExcellentMar 13 2017

Great price and quick service, just a great experience

10.0 ExcellentMar 7 2017

Excellent valueI choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !

10.0 ExcellentMar 7 2017

Exactly what I wanted.Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?

9.6 ExcellentMar 1 2017

Great customer service!When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.

6.4 GoodFeb 27 2017

Troubles All Around* The car was clean and filled with gas.* Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).

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Enterpriseagency

8.3 Excellent (46 reviews)

2 locations in Burbank

Enterprise

Locations in Burbank

  • 8.2
  • 8.3
  • 8.3
  • 8.2
  • 8.3
Recent reviews

10.0 ExcellentOct 4 2021

Competitive price and fuel efficient

8.4 ExcellentOct 15 2020

Very friendly staffI ordered a Cadillac or similar and was offered a Volvo SUV which is not my style. I ordered a luxury car. I was then offered a compact sports sedan, which ended up being a BMW 3 series. It was nice but I am a big person and do not like SUVs and order luxury cars for the very large size and extra room. The BMW 3 series is a very nice car but much smaller inside than the Cadillac or Lincoln I'm usually ordering. I did not receive the car class size I ordered. I was not unhappy but the experience was not great either.

5.6 OkayJul 8 2019

Friendly staff when we finally arrived to correct Enterprise location. It did save us money, but was a hassle we weren't prepared for.When I called Enterprise to confirm the car reservation, I asked about pickup, since this was not the airport location. I was told it was 3.6 miles from airport and there would be a free shuttle to pick us up. Turned out to NOT be true, and almost 8 mile Lyft ride to get there.

10.0 ExcellentJan 5 2019

Above and beyondThe staff was extremely accommodating. They were very helpful even though our flight was delayed and we arrived after the office had closed. They still provided us with the hard to find van when we arrived a day late, they honored our original reservation price and provided an uber to get back to the airport upon return. Very courteous and helpful staff and management.

10.0 ExcellentMay 31 2017

good experienceFriendly and fast service. They picked me up and dropped me off at the airport. The car rental from Enterprise on the web was actually the price I paid!!!

10.0 ExcellentMay 10 2017

I didn't realize that they were not at the airport but the airport location coordinated with them to pick us up.My car was not ready although I reserved it a month in advance. The did not have the size I had reserved & had to give me a much larger vehicle (fortunately at the same price).

2.0 MediocreApr 27 2017

TERRIBLE SERVICETerrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.

4.8 OkayApr 11 2017

Great price. $10/dayThey would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.

8.0 ExcellentApr 3 2017

Car cleanliness and ease of pick up and drop off

3.6 MediocreMar 31 2017

Car had 34,000 miles and was filthynot muchWe spent almost an hour waiting to receive our car, which had 34,000 miles on it and stains all over the interior, as well as dents all over exterior. Never seen a rental car in such poor shape, and would definitely not rent a car from this location again.

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Avisagency

7.5 Good (47 reviews)

2 locations in Burbank

  • 7.8
  • 7.9
  • 7.4
  • 7.1
  • 7.4
Recent reviews

2.0 MediocreOct 20 2021

Absolutely horrific experience & zero help from Avis customer service. Will never use Kayak or Avis again. We arrived at the pick up location (we had a prior reservation) to find they were closed. The door clearly stated 2pm closing, we were there at 1:20pm. No phone # to directly get in touch with this location. We were left stranded on the street with a family of 4, 4 suitcases & no car. I can’t even begin to explain how terrible this service was. Not one Avis employee has shown any empathy towards this situation. This was a grade F experience.

5.9 OkaySep 26 2021

They did not provide a receipt through email or hard copy although they stated they would email the receipt.

4.8 OkayAug 30 2020

Not many people thereAllowed to make a reservation but there were no cars available. Told to come in later that day, came back and was again told no cars available even though there were several in the lot. If there are no cars available do not allow someone to make a reservation.

8.0 ExcellentDec 23 2019

Prices were fair, convince

7.2 GoodNov 9 2019

BUR desk was understaffed. FAT staff was, well, lazy. At drop-off an Avis guy Ian paid to stand there and tell you you have to record your own mileage and fuel and walk in to the terminal to check out and get a receipt. The lady at the desk seemed put out that I already had the mileage and fuel so she couldn’t send me back to get it. Not a good look.

8.0 ExcellentAug 19 2019

Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.

9.2 ExcellentAug 1 2018

We thought we had rented at the airport but it was actually at a nearby rental center. Avis airport personnel were not helpful and pushed a hard sell for products we didn't need. When we arrived (by taxi) at the correct spot, the man behind the counter was extremely helpful and pleasant. He checked us in and got us on our way quickly.

2.0 MediocreJun 26 2018

First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back

7.6 GoodJun 3 2018

Attendant was excellent.Didn't realize the office closed at 1:00. We were lucky and made it just in time.

10.0 ExcellentDec 16 2017

Great customer service!No problems at burbank pick-up.

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Thriftyagency

7.2 Good (66 reviews)

1 location in Burbank

Thrifty

Locations in Burbank

  • 7.5
  • 7.3
  • 6.9
  • 7.2
  • 7.4
Recent reviews

7.9 GoodAug 25 2021

On pickup, nearly every car was gone and there was only a single person working the booth for Thrifty and Dollar. He was doing a great job but it was taking about 10 mins per person, so took about an hour waiting in line. On the plus side, when I dropped off the car I accidentally left something in the passenger seat. The person manning the dropoff went back multiple times and searched thoroughly and found everything I had left. He was careful, thoughtful and great!

4.0 OkayApr 18 2021

My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.

4.0 OkayJan 20 2021

Good price, easy drop offthe car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase

8.4 ExcellentFeb 19 2020

The outside of the car was dirty.

10.0 ExcellentJan 28 2020

easy pick up and drop offpricing

10.0 ExcellentJan 25 2020

Friendly staff, great service.nothing

10.0 ExcellentNov 5 2018

Sales associate very knowledgable and very helpful

8.8 ExcellentOct 31 2017

Very easy quick pickup with very minimal discussion of insurance and not much paperwork.Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.

2.0 MediocreOct 9 2017

Horrible everything. Never rent from Thrifty again.

2.0 MediocreAug 5 2017

My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport

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Budgetagency

7.1 Good (93 reviews)

2 locations in Burbank

Budget

Locations in Burbank

  • 7.4
  • 7.2
  • 7
  • 7
  • 7
Recent reviews

7.9 GoodSep 29 2021

Everything was good except the pricing of the vehicles. I think that the value of the car rental was not worth the price I had to pay for the time I used it

1.9 HorribleAug 19 2021

Total disappointment. We arrived on time for our rental car and were told we would have to settle for an SUV rather than the convertible we reserved. The company says that you are guaranteed a similar style vehicle if yours is not available. The only similarity between and SUV and a convertible are four wheels. Customer service was abysmal as well. Apathetic attitude, had no interest in helping us. We took our business elsewhere. Reservations mean nothing to Budget rental of Burbank.

2.0 MediocreMay 14 2021

No one was there...had to Uber 90 minutes aeayy

3.6 MediocreJun 26 2020

Pick up was easyThe car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.

10.0 ExcellentNov 12 2019

The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!

10.0 ExcellentJul 3 2019

staff was friendly drop off easy

10.0 ExcellentMar 6 2019

sign in person was friendly and professionalinstruction from the return staff, only one person working and little communication given, but it worked okay

7.6 GoodNov 12 2018

Pick up service was fantastic and very professional. Vehicle was clean.Quite a walk for those that aren't physically abled.

2.0 MediocreJul 5 2018

I put LAX as the starting location and Kayak changed it to Burbank.I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

2.0 MediocreMar 23 2018

I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

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Midwayagency

9.2 Excellent (14 reviews)

2 locations in Burbank

Midway

Locations in Burbank

  • 9.5
  • 9.4
  • 9.1
  • 8.8
  • 9.1
Recent reviews

10.0 ExcellentJul 30 2019

No comments. Excellent service.

8.0 ExcellentJul 5 2019

Really clean vehicle. Truly nice staff.

10.0 ExcellentJun 18 2019

friendly staff; quick and easy pick up and drop off; got the exact car we wanted.

10.0 ExcellentJun 18 2019

Great value, vehicle was exceptionally clean.

10.0 ExcellentJan 28 2019

Easy access. No long lines.

8.0 ExcellentNov 13 2018

Quick turn around

4.0 OkayJun 18 2018

Disorganized and misleadingThe carThe customer service

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SunnycarsSunnycars

2 locations in Burbank

Sunnycars

Locations in Burbank

Airport VanAirport Van

1 location in Burbank

Airport Van

Locations in Burbank

EasirentEasirent

1 location in Burbank

Easirent

Locations in Burbank

Economy Rent a CarEconomy Rent a Car

Cheapest deal

1 location in Burbank

Economy Rent a Car

Locations in Burbank

Europcaragency

1 location in Burbank

Europcar

Locations in Burbank

Goldcar Rental SPGoldcar Rental SP

1 location in Burbank

Goldcar Rental SP

Locations in Burbank

Nationalagency

1 location in Burbank

National

Locations in Burbank

Rent-4-LessRent-4-Less

1 location in Burbank

Rent-4-Less

Locations in Burbank

Zeeba Rent-A-VanZeeba Rent-A-Van

1 location in Burbank

Zeeba Rent-A-Van

Locations in Burbank

1012 travelers who rented a car in Burbank gave the car agency they used an average rating of 7.0

Sours: https://www.kayak.com/Cheap-Burbank-Car-Rentals.1841.cars.ksp
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Dollaragency

Best rated

7.4 Good (156 reviews)

1 location in Burbank Bob Hope Airport

Dollar

Locations in Burbank Bob Hope Airport

  • 7.8
  • 7.6
  • 7.4
  • 7.1
  • 7.3
Recent reviews

5.9 OkaySep 27 2021

Car was old, had dents and dings and scrapes, and the interior smelled of weed and cigarettes. Plus, I had to go to the nearby Hertz counter to get the car, as the Dollar Kiosk was closed. Wish Dollar had told me that instead of me having to figure that out by myself!

1.9 HorribleJul 11 2021

Very poor customer service. I called customer service, no one pick up the phone. Never want to go with dollar again.

4.0 OkayJul 4 2021

NothingThe staff was unfriendly, not helpful, and gave me the worst car. We had to waste our time waiting to get a new one. Been told they had nothing else but they actually had other cars available hiding in the back. Charged more money on my card without explaining what it was.

4.0 OkayMay 20 2021

Pick up took over an hour and just started off our trip on a bad note.

10.0 ExcellentApr 13 2021

Drop off was quick and convenient at Santa Barbara airport. Knowledgeable and friendly staff.Rental car pickup was a long walk from the airport. When we got there, the Dollar booth was closed, and we had to go to another location.

2.0 MediocreDec 29 2020

Because of COVID I was unable to travel and Priceline would not work with me to move the date of pick up. I live in Los Angeles and we are in lockdown. These are unforeseen circumstances and you would think a large company like Priceline would concede and let me reschedule to a future date. They did not work with me. I lost $400 in this transaction and will never use them again.

8.0 ExcellentDec 14 2020

I was asked which car we would want, and was not told there would be an upgrade charge at the time.

2.0 MediocreDec 8 2020

NothingDon’t double charge customers.

6.0 GoodOct 27 2020

Car was fine when we got itDidn’t have correct car available and agent was not very helpful

10.0 ExcellentSep 28 2020

CarNone

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Paylessagency

7.4 Good (114 reviews)

1 location in Burbank Bob Hope Airport

Payless

Locations in Burbank Bob Hope Airport

  • 7.5
  • 7.5
  • 7.3
  • 7.2
  • 7.6
Recent reviews

7.9 GoodSep 13 2021

Every time i pay for additional insurance for the car, I end up getting a car that has already several scratches. And when I risk just on my own insurance I get a better looking clean paint and detailed car. It makes me wonder if its on purpose, and if its worth taking the risk of my insurance deductible.

1.9 HorribleAug 28 2021

I legally changed my name this year and accidentally reserved under my old name. Even though I brought a passport in my former name, they would not accept it, and refused to change the reservation. They wanted me to call Priceless customer service and get back at the end of the 45 minute line I'd already waited in. This whole experience was ridiculous. I ended up having to rent a new car at a significantly higher rate, and still don't know if Priceline will pay me back.

10.0 ExcellentAug 12 2021

👍👍👍👍👍👍👏👏👏👏👏

10.0 ExcellentJul 7 2021

The budget friendly prices.

10.0 ExcellentJul 7 2021

Able to accommodate me at last minute on 4th of July holidayPretty good service. No problems

2.0 MediocreJun 1 2021

nothinggive me back my money

10.0 ExcellentMay 25 2021

Perfect

2.0 MediocreMay 24 2021

I did not like anything about this car rental. I was not able to pick up my car and I was still charged. When contacting customer service they agent was very rude.Everything, from the agents to where you pick up a vehicle.

6.0 GoodMay 15 2021

We learned that we'll never buy a Dodgecar we reserved wasn't available - we were given the only car left

8.0 ExcellentMay 10 2021

Staff, vehicle and drop off were spectacular.Pick up process was a bit cumbersome. The workers did their best but their computer systems were running slowly so it was about 20 minutes from saying hello to being able to walk to rental car. Once again, not the fault of the workers/customer service staff.

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Foxagency

5.7 Okay (303 reviews)

1 location in Burbank Bob Hope Airport

Fox

Locations in Burbank Bob Hope Airport

  • 6
  • 6
  • 5.5
  • 5.5
  • 5.8
Recent reviews

1.9 HorribleAug 25 2021

Picking up the car to pay for it was awful. The person at the counter would not take my Debt Visa card. And I had to video tape the car before leaving because it had so many scratches and dents that were on the car. We had little time to do this. Then I got charged more then what it was suppose to be. Not happy!

10.0 ExcellentAug 9 2021

The staff were very friendly they didn’t try to sell me insurance that I didn’t need. My mini van was fully loaded and clean. It was an excellent experience. I’d never heard of Fox before, and thought it might be like a poorly-operated budget company. But, quite the opposite. I’ll definitely be renting from them in the future!!

1.9 HorribleJul 29 2021

You did not advertised that we have to use only Major Credit card no ATMs I went back home with no car

1.9 HorribleJul 15 2021

Terrible customer service!! The car was old and smelled like cigarettes. This was my first experience with Fox, and will definitely be my last. Not sure how they are even in business.

1.9 HorribleJul 14 2021

Customer service counter took 40 mins to get car with a reservation. Avis line serviced at least 15 customers in the time it took the representative to help.

10.0 ExcellentJul 4 2021

Staff was awesome!! Car ran well. We put 2200 miles on it in 2 weeks.The car reeked of smoke! We couldn't get the smell out even after using several air fresheners.

10.0 ExcellentJun 26 2021

Wonderful experience! The representative was knowledgeable, personable, and kind.The distance from the airport terminal to the car rental was a long distance. Shuttle service would have been nice. My husband cannot walk far and even though there were escalator walkways; it was difficult for him.

10.0 ExcellentJun 14 2021

All was excellent

2.0 MediocreJun 12 2021

Had to cancel flight because appointment was cancelled, so was unable to fill my requirement. Stupidly paid for booking in advance do was told out of luck. Fox cancelled booking, but kept my $$. NEVER AGAIN.

4.0 OkayJun 7 2021

Not waiting 35 minutes on the phone to talk to a representative and then have them tell me to leave a name and number they’ll call me back.

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Alamoagency

9.1 Excellent (70 reviews)

1 location in Burbank Bob Hope Airport

Alamo

Locations in Burbank Bob Hope Airport

  • 9.3
  • 9.1
  • 9
  • 9
  • 9
Recent reviews

8.8 ExcellentApr 11 2017

Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.Long walk from terminal to desk, with moving walkways inoperative that day.

2.0 MediocreApr 11 2017

My reservation was sent to the wrong locationThey were all sold out of cars and I had to walk to another facility to book another reservation.

4.4 OkayApr 2 2017

Poor Customer ServiceI wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.

10.0 ExcellentMar 21 2017

Easy pick up and drop off as well as excellent value.

5.6 OkayMar 15 2017

I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!

10.0 ExcellentMar 13 2017

Great price and quick service, just a great experience

10.0 ExcellentMar 7 2017

Excellent valueI choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !

10.0 ExcellentMar 7 2017

Exactly what I wanted.Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?

9.6 ExcellentMar 1 2017

Great customer service!When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.

6.4 GoodFeb 27 2017

Troubles All Around* The car was clean and filled with gas.* Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).

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Avisagency

7.6 Good (32 reviews)

1 location in Burbank Bob Hope Airport

Avis

Locations in Burbank Bob Hope Airport

  • 7.9
  • 8.1
  • 7.6
  • 7.3
  • 7.5
Recent reviews

2.0 MediocreOct 20 2021

Absolutely horrific experience & zero help from Avis customer service. Will never use Kayak or Avis again. We arrived at the pick up location (we had a prior reservation) to find they were closed. The door clearly stated 2pm closing, we were there at 1:20pm. No phone # to directly get in touch with this location. We were left stranded on the street with a family of 4, 4 suitcases & no car. I can’t even begin to explain how terrible this service was. Not one Avis employee has shown any empathy towards this situation. This was a grade F experience.

5.9 OkaySep 26 2021

They did not provide a receipt through email or hard copy although they stated they would email the receipt.

8.0 ExcellentDec 23 2019

Prices were fair, convince

7.2 GoodNov 9 2019

BUR desk was understaffed. FAT staff was, well, lazy. At drop-off an Avis guy Ian paid to stand there and tell you you have to record your own mileage and fuel and walk in to the terminal to check out and get a receipt. The lady at the desk seemed put out that I already had the mileage and fuel so she couldn’t send me back to get it. Not a good look.

8.0 ExcellentAug 19 2019

Staff at pickup were really helpful. Drop off employee was abrupt and very unfriendly.Car windows on inside were dirty and some trash from previous rental was still in the car. Disappointing. Also cost to drop off at different location was very steep. Dissapointed.

2.0 MediocreJun 26 2018

First my reservation has one type of car because they don't have the car I ordered second the price change completely none release the vehicle to you you have to look for it third gas meter completely different than what in the paperwork Says and they want $10 basically for gallon I'll never come back

10.0 ExcellentDec 16 2017

Great customer service!No problems at burbank pick-up.

10.0 ExcellentAug 14 2017

Very good experienceWe had a great rental experience for our vacation. Received a brand new Chrysler mini van that was comfortable and roomy. The staff was pleasant and helpful. Price was excellent. Would definitely use Kayak and Avis again.

4.0 OkayJul 31 2017

Car wasn't thoroughly checked throughFew things: 1. Rear view mirror was removed and was placed in the back of the car. I lost 45 mins of my day trip looking for the missing mirror and eventually drove over to the Avis desk to help reinstall it back to the center of the window. 2. There was some weird paste-like substance on the little side compartment on the drivers door. Gross.

10.0 ExcellentJun 16 2017

Excellent ExperienceEasy, quick and courteous staff as well as a great vehicle!Hard to find.

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Thriftyagency

7.2 Good (66 reviews)

1 location in Burbank Bob Hope Airport

Thrifty

Locations in Burbank Bob Hope Airport

  • 7.5
  • 7.3
  • 6.9
  • 7.2
  • 7.4
Recent reviews

7.9 GoodAug 25 2021

On pickup, nearly every car was gone and there was only a single person working the booth for Thrifty and Dollar. He was doing a great job but it was taking about 10 mins per person, so took about an hour waiting in line. On the plus side, when I dropped off the car I accidentally left something in the passenger seat. The person manning the dropoff went back multiple times and searched thoroughly and found everything I had left. He was careful, thoughtful and great!

4.0 OkayApr 18 2021

My main complaint is with the billing process. It was written in my confirmation that "Thrify charged the total cost of this reservation ($85.25) to your credit card today." However, when I picked up the car I was charged an additional $21.17 in miscellaneous services charges and taxes. I have rented cars and purchased flights through Kayak for many years and have never before experienced this "bait and switch" technique. I don't know if this scam was the fault of Kayak, Thrifty or CarRentals.com but suffice to say, I won't be using any of these companies again. If I can't trust you to quote me a fair price, then we can't do business with each other.

4.0 OkayJan 20 2021

Good price, easy drop offthe car they gave me had large scratches in the paint. They offered to upgrade for an 80% price increase

8.4 ExcellentFeb 19 2020

The outside of the car was dirty.

10.0 ExcellentJan 28 2020

easy pick up and drop offpricing

10.0 ExcellentJan 25 2020

Friendly staff, great service.nothing

10.0 ExcellentNov 5 2018

Sales associate very knowledgable and very helpful

8.8 ExcellentOct 31 2017

Very easy quick pickup with very minimal discussion of insurance and not much paperwork.Car seemed to be having a minor mechanical problem- it shuddered a bit. Had 33,000 miles on it. It didn't cause any problems for me though.

2.0 MediocreOct 9 2017

Horrible everything. Never rent from Thrifty again.

2.0 MediocreAug 5 2017

My rental was not available and the lady that is inside that small booth said that even if you made a reservation it didn't assure you the vehicle to be available!!!!!! I mean seriously???? Months in advanced and had to get something else last minute Thanks a lot Thrifty and Kayak you guys got us stuck at the Airport

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Hertzagency

7.2 Good (95 reviews)

1 location in Burbank Bob Hope Airport

Hertz

Locations in Burbank Bob Hope Airport

  • 7.6
  • 7.4
  • 7.2
  • 6.7
  • 7.3
Recent reviews

1.9 HorribleAug 19 2021

I’d put minus zeros if possible. I will never attempt to rent from Hertz again.

10.0 ExcellentAug 6 2021

Process was easy and quick at both pick up and drop off.

1.9 HorribleJul 27 2021

1 hour wait at Burbank airport 2 people checking in 3 different car rentals from hertz booth. Nothing like flying for 6 hours to get. There and have to wait another hour for a rental car. Drop off location closed not notified even though my drop off time was know in advance. Had to drive 12 miles to airport. I called 800 number to be put on hold half an 30 minutes while I am being charged by the hour for a car I don’t know where to drop off. Will be using turo from now on.

8.0 ExcellentJun 9 2021

Fast, and friendly service.The car interior had a bad smell

4.0 OkayMay 24 2021

Staff was fine and drop-off was easy, butThe size car I reserved was not available, and staff was burdened with very antiquated technology

4.0 OkayApr 27 2021

The staff was very helpful and made the pickup and drop-off process easyMy rental was for a one-way, cross-country trip. While I was on the highway, one of the tires blew due to being incredibly worn and completely bald. One of the other tires was also completely bald, and I'm very luck it didn't blow as well. Hertz knew how far I was driving, but regardless, they should never have rented that car until the tires were checked and replaced.

10.0 ExcellentDec 27 2020

Friendly staffHertz location was closed at designated drop off time

10.0 ExcellentDec 20 2020

Drop off was east and staff was kind.

10.0 ExcellentSep 13 2020

Easy Pick up,

2.0 MediocreAug 4 2020

NothingThey could have paid another agency to provide a pickup which they claim to not have.

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Budgetagency

7.1 Good (87 reviews)

1 location in Burbank Bob Hope Airport

Budget

Locations in Burbank Bob Hope Airport

  • 7.4
  • 7.2
  • 7
  • 6.9
  • 7
Recent reviews

7.9 GoodSep 29 2021

Everything was good except the pricing of the vehicles. I think that the value of the car rental was not worth the price I had to pay for the time I used it

1.9 HorribleAug 19 2021

Total disappointment. We arrived on time for our rental car and were told we would have to settle for an SUV rather than the convertible we reserved. The company says that you are guaranteed a similar style vehicle if yours is not available. The only similarity between and SUV and a convertible are four wheels. Customer service was abysmal as well. Apathetic attitude, had no interest in helping us. We took our business elsewhere. Reservations mean nothing to Budget rental of Burbank.

2.0 MediocreMay 14 2021

No one was there...had to Uber 90 minutes aeayy

3.6 MediocreJun 26 2020

Pick up was easyThe car was dirty. ( insides were covered in dust and had a horrible musty smell) I needed to extend the length of the rental, but the automated phone line kept hanging up or disconnecting. I called the local office and they tried to charge me a completely different amount. I went to the office to show my receipt and he looked it up and said it was a computer malfunction. I then had to wait nearly 40 minutes to get my car. I will consider looking for other rental companies next time.

10.0 ExcellentNov 12 2019

The staff was efficient and knowledgeable. When I returned the car I dropped off the keys and was in an out which was helpful.Nothing I was in and out actually got an upgraded car For the price of the economy car I had reserved which was an unexpected and great surprise!

10.0 ExcellentJul 3 2019

staff was friendly drop off easy

10.0 ExcellentMar 6 2019

sign in person was friendly and professionalinstruction from the return staff, only one person working and little communication given, but it worked okay

7.6 GoodNov 12 2018

Pick up service was fantastic and very professional. Vehicle was clean.Quite a walk for those that aren't physically abled.

2.0 MediocreJul 5 2018

I put LAX as the starting location and Kayak changed it to Burbank.I put LAX as the starting location and Kayak changed it to Burbank so I did not get my deal. I paid double. Also Budget did not tell me this, the price came up double and I had to ask why. Terrible customer service. I feel bait and switched! I'm very unhappy with this.

2.0 MediocreMar 23 2018

I did not like looking for a car that wasn't there in the pouring rain three seperate times because they didn't assign me a car that was on the lot. I didn't like people who walked away and did not help, unless helping means confirming that a Kia is not a Chevy and a Jaguar in not a Hyundai. Thanks to the man who just got me a car and changed my reservation.

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Midwayagency

9.2 Excellent (14 reviews)

1 location in Burbank Bob Hope Airport

Midway

Locations in Burbank Bob Hope Airport

  • 9.5
  • 9.4
  • 9.1
  • 8.8
  • 9.1
Recent reviews

10.0 ExcellentJul 30 2019

No comments. Excellent service.

8.0 ExcellentJul 5 2019

Really clean vehicle. Truly nice staff.

10.0 ExcellentJun 18 2019

friendly staff; quick and easy pick up and drop off; got the exact car we wanted.

10.0 ExcellentJun 18 2019

Great value, vehicle was exceptionally clean.

10.0 ExcellentJan 28 2019

Easy access. No long lines.

8.0 ExcellentNov 13 2018

Quick turn around

4.0 OkayJun 18 2018

Disorganized and misleadingThe carThe customer service

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Enterpriseagency

7.9 Good (23 reviews)

1 location in Burbank Bob Hope Airport

Enterprise

Locations in Burbank Bob Hope Airport

  • 8
  • 8
  • 8
  • 7.8
  • 7.9
Recent reviews

2.0 MediocreApr 27 2017

TERRIBLE SERVICETerrible customer service and rates. They were out of economy cars so they gave us a suv but charged us for the suv at a rate of 90/day! My reservation was for 10/day. They wouldnt match better prices even when I showed them my reservation on my phone or showed them better deals via expedia and kayak. Never again.

4.8 OkayApr 11 2017

Great price. $10/dayThey would not take debit card payment unless you had a flight or train ticket. And the6 would not run the debit card as a credit card even though they could have done that.

8.0 ExcellentApr 3 2017

Car cleanliness and ease of pick up and drop off

10.0 ExcellentMar 31 2017

Friendly Staff; Easy RentalStaff was great; things were explained well

9.6 ExcellentMar 6 2017

Car had just been washed. Greeting was professional as was the drop off. Both people had upbeat attitudes and a pleasure to work with. The car was great, even though I wouldn't typically choose this small type of car.

8.0 ExcellentFeb 22 2017

Wasn't disclosed of different location drop off fee until the end

10.0 ExcellentFeb 20 2017

Change of plansEnterprise was nice to us when we had to cut our trip short to go home 1/4 way into our trip for the funeral of my sister. They refunded most of the charge and treated us fairly when we returned the car to Burbank rather than Sacramento.The car rental places at Burbank are a long walk from the airport entrances.

10.0 ExcellentJan 17 2017

Great fast service!

10.0 ExcellentNov 30 2016

so good I kept it longerIt was close and convenient. And cheap. Solid rig.I had to go back to rent for longer. I called and they said go back to the rental location to extend the contract.

10.0 ExcellentNov 30 2016

Excellent customer serviceCustomer service was on point! Friendly fast and informative. He gave me plenty of options on car selection. I will return.Nothing I didn't like. Excellent all around.

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SunnycarsSunnycars

2 locations in Burbank Bob Hope Airport

Sunnycars

Locations in Burbank Bob Hope Airport

Zeeba Rent-A-VanZeeba Rent-A-Van

2 locations in Burbank Bob Hope Airport

Zeeba Rent-A-Van

Locations in Burbank Bob Hope Airport

24 Hour Rent A Car24 Hour Rent A Car

1 location in Burbank Bob Hope Airport

24 Hour Rent A Car

Locations in Burbank Bob Hope Airport

Airport VanAirport Van

1 location in Burbank Bob Hope Airport

Airport Van

Locations in Burbank Bob Hope Airport

All RiteAll Rite

1 location in Burbank Bob Hope Airport

All Rite

Locations in Burbank Bob Hope Airport

EasirentEasirent

1 location in Burbank Bob Hope Airport

Easirent

Locations in Burbank Bob Hope Airport

Economy Rent a CarEconomy Rent a Car

1 location in Burbank Bob Hope Airport

Economy Rent a Car

Locations in Burbank Bob Hope Airport

Europcaragency

1 location in Burbank Bob Hope Airport

Europcar

Locations in Burbank Bob Hope Airport

Goldcar Rental SPGoldcar Rental SP

1 location in Burbank Bob Hope Airport

Goldcar Rental SP

Locations in Burbank Bob Hope Airport

Nationalagency

1 location in Burbank Bob Hope Airport

National

Locations in Burbank Bob Hope Airport

PricelessPriceless

1 location in Burbank Bob Hope Airport

Priceless

Locations in Burbank Bob Hope Airport

Rent-4-LessRent-4-Less

1 location in Burbank Bob Hope Airport

Rent-4-Less

Locations in Burbank Bob Hope Airport

960 travelers who rented a car in Burbank Bob Hope Airport gave the car agency they used an average rating of 7.0

Sours: https://www.kayak.com/Burbank-Bob-Hope-Airport-Car-Rentals.BUR.cap.ksp
ONLY PLACE YOU SHOULD BE RENTING A CAR FROM IN CANCUN, MEXICO

Special Services

  • Child Seat
  • Hand Controls
  • Gold Canopy Service
  • Prestige Service
  • Booster Seats
  • After hours drop off available
  • Infant Seat
Qualifications & Requirements

Additional Info

Also known as Bob Hope Airport.

NEW AT HERTZ HOLLYWOOD BURBANK AIRPORT: Hertz Ultimate Choice™
With Hertz Ultimate Choice™, you choose your vehicle. There’s no need to search for a number or specific car in our lot. Ultimate Choice™ lets you get on your way even faster. Gold members: When you book an Intermediate class vehicle or higher, you have access to exclusive vehicles based on your status. Learn more.

Please note: Credit Cards and Debit Cards can be used at the start of a rental, however there are some restrictions regarding the use of a debit card. To qualify for a rental using a debit card, you will be required to provide proof of a return airline flight that coincides with your rental and present two (2) valid forms of identification. You can use a debit card if it is already included in your Gold Plus Rewards profile or the rental is an Insurance Replacement rental. Regardless of which card was used for the reservation and pick up of the car, debit cards are accepted for payment at the end of your rental. Please refer to Forms of Payment in the Rental Qualifications & Requirements for complete information.

Airport Location

Sours: https://www.hertz.com/rentacar/location/unitedstates/california/burbank/burt11/

Car rental burbank airport best

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Never Buy a Rental Car From This Place

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