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Government prepaid debit cards

A cost-effective way for government agencies to disburse payments.

The U.S. Bank ReliaCard® is an easy way for government agencies to provide a simple, safe way to access funds. For cardholder questions, visit the U.S. Bank ReliaCard cardholder website.

ReliaCard: A reloadable prepaid debit card for government agencies

As a government agency, you need a simple and cost effective way to deliver timely payments. The ReliaCard is that solution, allowing you to efficiently disburse payments while your recipients can safely access their funds.

Benefits for your government agency

  • Reduce costs associated with paper checks or vouchers, postage, reconciliation or replacement of lost checks
  • Maximize electronic payments with direct deposit
  • Complements your existing direct deposit processes

Benefits for your cardholders

  • Convenience of funds automatically loaded to their card for as long as they remain eligible, so there’s no need to cash or deposit a check
  • Make purchases or withdraw cash and get cash back at participating merchants anywhere Visa® or Mastercard® debit cards are accepted1
  • Security if the card is lost or stolen with Zero Liability2

Why choose ReliaCard for government disbursements?

Savings

Streamline your administration and eliminate costly paper checks, postage and reconciliation.

Convenience

There's no need for recipients to have a bank account or pay check-cashing fees. Deposits are made automatically to the card, and funds are available for immediate use wherever Visa or Mastercard debit cards are accepted.

Extra value

We offer cardholders online and mobile access, alerts, in-network ATMs, online bill pay and customer service.

Security

We invest in the data security, fraud protection and compliance programs needed to protect cardholder security.

What type of government agencies can benefit from a prepaid card program?

  • Child care
  • Child support
  • Health and human services
  • Housing authorities
  • Pension programs
  • Personal income tax returns
  • Temporary assistance for families in need
  • Trade adjustment assistance
  • Unemployment insurance
  • Worker's compensation

Ready to get started?

The U.S. Bank ReliaCard is an easy way for government agencies to provide a simple, safe way to access funds. For cardholder questions, visit the U.S. Bank ReliaCard cardholder website.

Start of disclosure content

Disclosures

    Start of disclosure content

    BS-047 ReliaCard licensing

    Sours: https://www.usbank.com/business-banking/business-services/business-prepaid-cards/government-prepaid-debit-card.html

    Reliacard Unemployment Debit Card Benefits during COVID-19

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    Getting your unemployment benefits on the ReliaCard

    Many states offer the choice of receiving unemployment benefits on the U.S. BankReliaCard.1The COVID-19 pandemic has caused a surge in unemployment claims and a sharp increase in requests for this card.

    To help you find information about using the ReliaCard for unemployment benefits, we’ve pulled together this FAQ list. For more general questions, visit our general ReliaCard FAQ page. 

    ReliaCard unemployment debit card FAQs

    Once your state unemployment agency approves your claim, they will contact us and we’ll mail your card within two business days. You should receive it within 10 business days.

    You can check the status of your card any time by visiting our card status tracker. It’s available for all of our unemployment programs except for Arkansas unemployment. For information on unemployment claim processing or other government benefit payments, check with your state unemployment agency.

    You can activate your card on the ReliaCard website or the mobile app.

    To activate your card via the ReliaCard website, choose Activate Card.

    To activate via the mobile app, visit the App Store or Google Play to download the mobile app. Then choose Setup Online Access/Activate New Card.

    In some cases, you may receive your ReliaCard before the funds are loaded to the card. Your card will be funded two to three business days after your state unemployment agency has approved your claim. You can monitor the status of your claim and payments by checking your state’s website.

    Enroll in Alerts to be notified via text or email when a deposit has been received. Find more information in the How can I keep track of the availability of funds and other activity on my account question.

    There are several ways.

    • You can make purchases anywhere Visa® and Mastercard® debit cards are accepted.
    • Some merchants will allow you to get cash back when using your card to make a purchase.
    • You can withdraw cash from ATMs. Check the ReliaCard mobile app or usbankreliacard.com for a list of surcharge-free ATMs.

    We placed a fraud block on your account for your protection. There are two ways to remove it.

    Use your mobile device to have the block removed within one to two business days.

    1. Log in to verify.usbank.com/id.
    2. Upload a picture of your government-issued ID and a selfie.

    Use the cardholder website to have the block removed within five business days.

    1. Log in.
    2. Select Document upload under Quick Links.
    3. Select Account restriction – need additional information.
    4. Select Begin.
    5. Upload all the required documents listed in the instructions.

    It may still be blocked because we couldn’t read your upload or perhaps you didn’t submit all the required information. We know this is frustrating, but please try again.

    The best way to monitor activity on your ReliaCard is to sign up for email or text alerts.2 You’ll receive alerts about low balances, funds added to your account, transactions and more.

    To sign up via the cardholder website or the mobile app, follow the prompts when you activate your card.

    You can also text the following to 90831:

    • Text “BAL” for your balance.
    • Text “TRANS” for recent transactions.
    • Text “HELP” for customer service.

    Yes. Follow these steps:

    1. Log in to usbankreliacard.com. 
    2. Go to the top navigation bar and choose Manage money.
    3. Choose Pay bills.
    4. Select the company (the payee) you want to pay from the payee list. If you can’t find them, you can manually enter their name by selecting Add a payee.
    5. Enter the amount you want to pay and select the payment date.
    6. Select the Review and pay button.

    Schedule your mortgage or rent payment at least five business days before the due date. Find more information after signing in to your account in Bill Pay Terms and Conditions.

    You don’t need a PIN for signature-based purchases if you choose Credit when making the purchase. However, you do need one for debit card purchases and cash withdrawals at ATMs.

    You’ll choose your four-digit PIN when you activate your card. 

    Call the number on the back of your ReliaCard and reset your PIN using the automated system. Your card may be locked after too many attempts using the wrong PIN.

    If your program allows you to transfer funds to another account, your funds will leave your account immediately. It will take approximately three to five days for the funds to be available in the other account.

    No, it does not. The issuing agency is the only source that can load funds to your ReliaCard.

    Follow the steps below:

    1. Call 855-282-6161.
    2. If the system doesn't recognize your phone number, it will prompt you to enter the phone number associated with your card.
    3. Enter the last four digits of the card you wish to replace.
    4. Choose the reason for replacement:
      • Select 1 to replace a lost card.
      • Select 2 to replace a stolen card.
      • Select 3 to replace a damaged card.
      • Select 4 to update your name.
      • Select 5 to order a replacement card.

    If you don’t have all the required information, you can select an option to talk to a customer service representative for help.

    Your identity may have been stolen and used to file a fraudulent unemployment claim. The state unemployment agency will help you close the claim and ensure your tax information is correct.

    Call the state unemployment agency to report a fraudulent claim. Follow their instructions for reporting the invalid 1099-G form.

    If you also received a ReliaCard, please follow the instructions outlined in the question, What if I received a U.S. Bank ReliaCard but have not applied for unemployment benefits.

    Before you go, be sure you know:

    This link takes you to an external website or app, which may have different privacy and security policies than U.S. Bank. We don't own or control the products, services or content found there.

    End of pop up window. Press escape to close or press tab to navigate to available options.

    Sours: https://www.usbank.com/splash/covid-19/reliacard-unemployment-benefits-faqs.html
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    iPhone Screenshots

    Description

    Exclusively for use with your U.S. Bank ReliaCard®.
    The U.S. Bank ReliaCard Mobile App delivers what mobile banking should be. Get more done with an enhanced experience, easier navigation, and help when you need it.
    Fast and secure login.
    • Simple log in using your unique username and password.
    • Set up Face ID® or Touch ID for a more convenient login experience.
    • Don’t have a bank account? Enrolling is easy in the mobile banking app.
    Simple account dashboard.
    • Quickly view your card account balance.
    • View recent transaction details with just a tap.
    • Access commonly used features from the quick-action menu.
    Helpful insights.
    • Budgeting & spend tracking – review monthly statements and enhanced transaction details.
    • Security & control – receive alerts on charges, low balances and real-time purchase notifications.
    Secure card control.
    • Activate your card, change your PIN, report a lost or stolen card or order a new card within the app.
    • Get customized alerts on loads, purchases, new card mailings, and more.
    Help when you need it.
    • Explore the Help Center for answers to commonly asked questions.
    The Fine Print:
    Face ID is a registered trademark of Apple Inc.
    U.S. Bank is committed to protecting your privacy and security. View our privacy pledge at usbank.com/privacy.
    © 2021 U.S. Bank. Member FDIC.

    Version 7.0.63

    General Bug Fixes and Improvements

    Ratings and Reviews

    4.7 out of 5

    185.9K Ratings

    Easy & Everything needed.

    I got this card with my PUA unemployment. I didn’t expect to truly love the card, the app and everything that goes with it. I’m a mom, and I need something that it is easy, but also secure. I don’t want to have to worry breach of data but I also don’t want some thing that is so mind-boggling hard it’s just too much. I get a text whenever the card is used. I get a text whenever there’s a deposit. I get a text with my balance. These notifications were chosen by me. I can change my notification preferences, topics or turn text notifications off all together. I love this. I can deposit or withdraw money at thousands of different locations without a fee. This is awesome. I can choose to get a paper statement or not, no hidden fees either way. When it is all said and done...I will continue with this card. When there is no more PUA or unemployment, I will continue to keep this card. Every debit card I’ve ever seen/used has fees attached. The big fee... If you use an ATM at a financial institution that is different from the financial institution that issued the card. NOT THIS CARD THOUGH!! Absolutely Awesome!!!

    Easy to use

    The app is very user friendly and easy to use. However the card never works therefore I am only able to use my money when I transfer it to another account at my expense. When I called customer service to find a way to be able to use my card they told me there was nothing they could do for me. And that I should just transfer the money out…once again at my expense and no offer to credit the transfer fee back to me. I was not ok with that and asked for a manager. The manager was very hostile from the moment she got on the line. She did not help me at all. I am still not able to use my card without it declining and I have to transfer money out to be able to use it and I have to pay the fee every time. I have a debit card but I’m not able to use it. USBank has made it abundantly clear that there is nothing they can do for me. A little ridiculous if you ask me. But the app is easy to use…lol!

    Money is missing

    This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard!

    And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.

    The developer, U.S. Bancorp, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

    Data Linked to You

    The following data may be collected and linked to your identity:

    • Financial Info
    • Contact Info
    • Identifiers

    Data Not Linked to You

    The following data may be collected but it is not linked to your identity:

    Privacy practices may vary, for example, based on the features you use or your age. Learn More

    Information

    Seller
    U.S. Bancorp

    Size
    143.4 MB

    Category
    Finance

    Compatibility
    iPhone
    Requires iOS 11.0 or later.
    iPod touch
    Requires iOS 11.0 or later.
    Mac
    Requires macOS 11.0 or later and a Mac with Apple M1 chip.
    Languages

    English, Spanish

    Age Rating
    4+

    Copyright
    © 2020 U.S. Bancorp, Inc.

    Price
    Free

    Supports

    • Family Sharing

      With Family Sharing set up, up to six family members can use this app.

    More By This Developer

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    Sours: https://apps.apple.com/us/app/u-s-bank-reliacard/id888820183
    How to Recover US Bank ReliaCard Account - US Bank ReliaCard Forgot Username - 2021

    The U.S. Bank
    ReliaCard®

    Benefits designed for you

    Make purchases

    Use your card anywhere Visa or Mastercard debit cards are accepted – in stores, over the phone or online.

    Security

    Your funds will be deposited onto a prepaid Visa or Mastercard and funds are protected1 if lost or stolen.

    Mobile banking app

    Quickly see your account balance and transaction history by downloading the U.S. Bank ReliaCard Mobile App.

    Text2 and email alerts

    Receive notifications when money is added or your card balance gets low.

    Get cash

    With complimentary cash access at point of sale and thousands of in-network ATMs, it’s easy to get cash with your ReliaCard.

    Pay bills

    Pay your bills online directly through the biller or by using our online Bill Pay tool.

    Find the nearest ATM location using the links below.

    1 You are generally protected from all liability for unauthorized transactions with Zero Liability. You must call the number on the back of your Card immediately to report any unauthorized use. Certain conditions and limitations may apply. See your Cardholder Agreement for details.

    2 For text messages, standard messaging charges apply through your mobile carrier and message frequency depends on account settings.

    Sours: https://www.prepaidmaterials.com/usbankreliacard.html

    In reliacard log

    U.S. Bank ReliaCard

    Exclusively for use with your U.S. Bank ReliaCard®.
    The U.S. Bank ReliaCard Mobile App delivers what mobile banking should be. Get more done with an enhanced experience, easier navigation, and help when you need it.
    Fast and secure login.
    • Simple log in using your unique username and password.
    • Use your biometric info for a more convenient login experience.
    • Don’t have a bank account? Enrolling is easy in the mobile banking app.
    Simple account dashboard.
    • Quickly view your card account balance.
    • View recent transaction details with just a tap.
    • Access commonly used features from the quick-action menu.
    Helpful insights.
    • Budgeting & spend tracking – review monthly statements and enhanced transaction details.
    • Security & control – receive alerts on charges, low balances and real-time purchase notifications.
    Secure card control.
    • Activate your card, change your PIN, report a lost or stolen card or order a new card within the app.
    • Get customized alerts on loads, purchases, new card mailings, and more.
    Help when you need it.
    • Explore the Help Center for answers to commonly asked questions.
    The Fine Print:
    U.S. Bank is committed to protecting your privacy and security. View our privacy pledge at usbank.com/privacy.
    © 2020 U.S. Bank. Member FDIC.

    Sours: https://play.google.com/
    U.S. Bank ReliaCard : How to Download App \u0026 Sign Up 2021

    ReliaCard Login and Unemployment Balance Check

    If you need help logging into the ReliaCard online account to access your unemployment benefit payments, we can help. In this article, we will provide you with step-by-step instructions on how to successfully complete your ReliaCard login and retrieve your unemployment balance.

    In addition, we will also cover the following topics:

    • ReliaCard Login Instructions
    • How to Create a ReliaCard Online Account
    • How to check your Unemployment ReliaCard Balance
    • ReliaCard Frequently Asked Questions

    For answers to these questions and more about your ReliaCard for unemployment benefit payments, then continue reading below.

    ReliaCard Login and Unemployment Balance Check

    ReliaCard for Unemployment Benefit Payments

    The U.S. Bank ReliaCard is the safe and convenient electronic payment system for receiving your Unemployment Insurance (UI) benefit payments. ReliaCard makes receiving your unemployment payments quick and easy.

    Your unemployment funds are automatically deposited onto your ReliaCard and can be used to make purchases anywhere VISA and MasterCard debit cards are accepted.

    Currently, ReliaCard is the Unemployment Debit Card used in 15 states. The states that use ReliaCard for distributing unemployment benefit payments include:

    • Arkansas
    • Colorado
    • Delaware
    • Idaho
    • Louisiana
    • Maine
    • Minnesota
    • Nebraska
    • Ohio
    • Oregon
    • Pennsylvania
    • Texas
    • Utah
    • Wisconsin
    • Wyoming

    For help completing your ReliaCard login to check your unemployment balance, transaction history, and pay bills, then continue reading below.

    ReliaCard Login Instructions

    ReliaCard Login Instructions

    For help logging into your ReliaCard online account to access your unemployment benefits, we’re here to help. We’ve put together step-by-step instructions so you can successfully complete your ReliaCard login.

    For help logging into your Unemployment Debit Card online account, follow the instructions below:

    Step 1 – Visit the ReliaCard website

    The first thing you need to do when logging into your online unemployment account is visit the ReliaCard website at www.usbankreliacard.com.

    Step 2 – Enter your ReliaCard Account Information

    Once on the website, enter your 16-digit ReliaCard User ID and Password Information. Afterwards, click the blue “Login” button to be taken to your Unemployment Debit Card online account.

    For help, please refer to the screenshot provided below.

    ReliaCard Login Instructions Help

    You can also access your Unemployment Debit Card online account via your ReliaCard smartphone app.

    If this is your first time using the U.S. Bank ReliaCard website, you will first need to create an account. If so, please skip to the next section for help on how to create a ReliaCard online account.

    Forgot ReliaCard User ID?

    If you forgot your ReliaCard User ID information, you can recover that information here. You will be asked to provide your 16-digit ReliaCard number.

    Forgot ReliaCard Password?

    If you forgot your ReliaCard Account Password, you can reset that information here. You will need your ReliaCard User ID information on order to create a new password.

    How to Create a Reliacard online account

    Create a ReliaCard Online Unemployment Account

    To access your Texas Unemployment benefit payments, please follow the instructions provided below on how to create a ReliaCard online account, follow the steps below:

    Step 1 – Visit the ReliaCard website

    Visit the U.S. Bank ReliaCard website at www.usbankreliacard.com.

    Step 2 – Create User Account

    Click the blue “Create User Account” link located below the Login section.

    Step 3 – Enter ReliaCard Information

    Enter your 16-digit Unemployment Debit Card Number on the front of your ReliaCard. Afterwards, click the “Next” button.

    Step 4 – Verify your Identity

    Next you’ll be asked to verify your identity. To do so, you must provide your Social Security Number (SSN) and Date of Birth.

    Step 5 – Create Login Information

    Proceed by creating your ReliaCard Online Account User ID and Password. This information will be used to login to your online unemployment account.

    Step 6 – Register Security Questions

    The last step is to set-up the security questions for your Unemployment Debit Card account. Once set-up is complete, you can now login your ReliaCard online account.

    ReliaCard Unemployment Balance Check

    If you need help checking your ReliaCard balance to find out the status of your unemployment benefit payments, we can help. There are four ways to check your ReliaCard balance for unemployment – by phone, email, in-person, and online.

    To find out each way to check your Unemployment Debit Card balance, follow the instructions provided below:

    Option 1 – Online

    To check your unemployment balance online, login to your online ReliaCard account at usbankreliacard.com.

    Option 2 – Text Message or Email

    Additionally, you can sign up for Text and Email balance alerts for your ReliaCard Unemployment Debit Card.

    Option 3 – By Phone

    To check your unemployment benefits balance by phone, call the ReliaCard phone number at 855-282-6161 to access their automated system.

    In addition, you can use the U.S. Bank ReliaCard App to check your unemployment benefits balance from your phone.

    Option 4 – In-Person

    To check your ReliaCard UI benefits balance in-person, visit any VISA, MasterCard, or MoneyPass ATM location to perform a balance inquiry.

    To find a VISA ATM location near you, click here.
    Find a MasterCard ATM location near you, click here.
    Click here to find a MoneyPass ATM location near you.

    RELIACARD HELP AND FAQS

    ReliaCard FAQs for Unemployment Card Help

    For help with your ReliaCard Unemployment Debit Card by U.S. Bank, please read check out our frequently asked questions below.

    How do I use the ReliaCard Tracker?

    To use the ReliaCard Tracker and find out where your Unemployment Debit Card, follow these steps:

    1. Visit the ReliaCard website at www.usbankreliacard.com.
    2. Access the ReliaCard Tracker.
    3. Select your State Program from the drop-down menu.
    4. Enter your Date of Birth.
    5. Enter your Social Security Number (SSN).
    6. Click the blue “Submit” button to get the status of your ReliaCard.

    How do I unblock my ReliaCard?

    If your ReliaCard has been blocked due to potential fraud, there are two ways you can unblock your account – by phone or computer. You can use either method to submit the requested verification documentation to unblock your ReliaCard account and access your unemployment funds.

    To find out how to unblock your ReliaCard unemployment account online and by phone, follow the instructions below:

    How to Unblock ReliaCard by Phone

    The quickest way is to use your mobile device to log in to verify.usbank.com/id. Then, upload a picture of your government-issued ID and a selfie. They’ll verify your identity and remove the block within one to two business days.

    How to Unblock ReliaCard Online

    You may also remove the block on the cardholder website.

    1. Log in to your ReliaCard account.
    2. Select “Document Upload” under Quick Links.
    3. Select “Account Restriction – Need Additional Information“.
    4. Press the “Begin” button.
    5. Upload all of the required documents listed in the instructions.

    How long does is take to have my ReliaCard unblocked?

    It may take up to five business days to unlock your account by uploading your documents via the cardholder website. If your card is still blocked after 5-business days, please try uploading your verification documents again.

    What is the ReliaCard Account and Routing Number?

    Currently, ReliaCard for unemployment benefits does not have an account or routing number. The issuing bank, U.S. Bank is the only source that can load funds onto your ReliaCard.

    How do I contact ReliaCard Customer Service?

    For additional help with your U.S. Bank ReliaCard for unemployment payments, please call their customer service phone number at 855-282-6161. In addition, you can contact your local government agency for more help with your Unemployment Debit Card benefit payments.

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