Transportation Assistance Program
Need a ride? We can help you with transportation to and from your medical appointments.
What appointments are eligible?
Members may request transportation for:
- Medical, dental, vision, therapy, mental health, addiction appointments
- Health and disease education
- Pharmacy (stand-alone or added during trip scheduling)
- Prenatal and postpartum appointments, as well as prenatal education
- WIC, food clinics, emergency food bank (Call Member Services to set up.)
- Medicaid redetermination and SSI appointments
What travel options do I have?
Our Transportation Assistance Program covers:
- Vehicle transportation: A cab, van, Lyft or wheelchair-accessible ambulette, share-a-ride, non-medical assisted service.
- Public transit: We will mail you a bus pass for public transit in Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Mansfield, Springfield, Toledo, and Youngstown. Ask how to get a monthly pass!
- Mileage reimbursement: Drive to your appointment (or someone drives you). We will use a set rate for mileage to repay you. You will receive a check. It may take up to 30 days. We can’t backdate mileage reimbursement.
How many rides am I allowed?
Each Paramount Advantage member is eligible for 30 one-way trips or 15 round trips each year (Jan. 1 - Dec. 31).
How do I schedule a ride?
Schedule all transportation up to 30 days in advance, but no less than 2 full business days (48 hours) in advance. If riding with children, you must provide car seats and booster seats per Ohio law.
Call 1-866-837-9817 (TTY call 1-800-750-0750) between 7 a.m. and 7 p.m., Monday through Friday, to:
- Schedule vehicle transportation
- Request a bus pass
- Request mileage reimbursement
Tip: Ask for a text message reminder.
Frequently Asked Questions
How do I schedule a return pickup for cab service?
The cab driver will provide a business card with their name and number on it. Call this number when you are finished with your appointment. If the cab does not return within 30 minutes, call 1-866-837-9817. Tell them you have been waiting for 30 minutes and would like a time estimate of your cab’s arrival.
If you are taking Lyft, a link will be sent to you via text message. Click this link when you are completely finished with your appointment. Typically, a driver is assigned and sent out to pick you up within five minutes.
What happens if I am not ready when my transportation arrives?
If you are not ready when your driver arrives, they may leave. They’ll mark the trip as a “no show.” And, you will lose one round trip from your annual trip limit.
- A cab driver can show up 15 minutes before or after your scheduled time. Cab drivers have a 30-minute window.
- Lyft drivers only wait 5 minutes once they show up.
Your best bet is to be ready at least 15 minutes before your scheduled pick-up time.
Explore the Possibilities
Cleveland Hopkins International, 5300 Riverside Dr, Cleveland, www.clevelandairport.com
Air Canada 800.247.2262
America West 800.235.9292
Comair Delta 800.354.9822
Midwest Express 800.452.2022
U.S. Airways 800.428.4322
Akron / Canton Airport, 5400 Lauby Rd NW, North Canton, www.akroncantonairport.com
Air Tran Airways 800.247.8726
Comair Delta 800.221.1212
U.S. Airways 800.428.4322
Medina Municipal Airport, 2050 Medina Rd, 330.239.1606
SkyPark, Inc., 3071 Greenwich Rd, Wadsworth, 330.334.9921
Wadsworth Municipal Airport, 840 Airport Dr, 330.334.9861
Uber fares in Medina start at $6.80.Lyft fares in Medina start at $4.00.Lyft is 41% cheaper.
Yes. The minimum fare is $6.80.
Yes. The minimum fare is $15.75.
Yes. The minimum fare is $8.90.
Yes. The minimum fare is $11.90.
Yes. The minimum fare is $4.00.
Yes. The minimum fare is $6.00.
Yes. The minimum fare is $9.00.
Yes. The minimum fare is $12.45.
Lyft does not offer phone support for riders in Medina, OH. Only drivers can contact Lyft 24/7, by clicking on the phone icon within the driver app or dialing (888) 981-5226. Riders may contact Lyft by clicking 'help' within the app, or by filling out the contact form at https://help.lyft.com.
Lyft is completely cashless. Accepted payment methods include: American Express, Visa, MasterCard, Discover, debit cards tied to checking accounts, and prepaid cards. Passengers may also use PayPal (for iOS and Android users), Apple Pay, and Android Pay.
Lyft riders can book their trips up to one week ahead of pickup. The Lyft app features a Schedule option with date and time spaces to book your ride.
Lyft drivers allow service dogs to ride with passengers but are given latitude on whether to accept passengers with non-service dogs.
Uber does not offer phone support for riders in Medina, OH. Only drivers can contact the Uber helpline at (800) 593-7069. For emergencies, contact 800-353-UBER. You can also click on 'help' within the app to send a message, or by filling out the contact form at https://help.uber.com.
Uber only accepts payment via credit card, debit card, Paypal and Venmo in Medina, OH.
Uber riders can schedule their rides up to 30 days prior to pickup. This feature helps riders by providing price guarantees for scheduled trips even if the company introduces new fees or pricing in the meantime.
Uber allows service dogs to ride with their owners. Each driver-partner is allowed to decide whether or not to drive passengers with non-service dogs.
Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft Shared rides is reduced to one minute to accommodate multiple passengers. A rider who cancels multiple times for the same trip may be assessed a cancellation fee.
You can access Uber and Lyft 24 hours a day, 7 days a week in Medina, OH depending on the availability of drivers in your area at the time of your request.
Uber and Lyft encourage carpooling to common drop-off spots through uberPOOL and Lyft Shared. These ride types are designed to carry passengers to the same destination from the same pickup location. Each ride is completed in a sedan, SUV, or minivan with space for up to four passengers. The apps limit each party to two passengers to accommodate up to two parties per ride. Riders may need to walk to a common pickup destination to take advantage of these shared rides.Both options offer less expensive fares than standard Lyft and UberX rides even if you don't end up riding with other passengers. The typical ride for both services is about 25% to 30% cheaper than the standard Uber or Lyft ride. uberPOOL and Lyft Shared are not available in all cities with availability indicated in the apps.
Yes, there is Uber Eats in Medina, OH.
Ohio advantage cab medina
.#DODDFieldTrip - Medina County
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